Business Support Administrator in Sunderland

Are you passionate about health and social care and looking for a role that offers flexibility and growth? At North East and North Cumbria Integrated Care Board, we value work-life balance and offer a range of flexible working options, including hybrid working. Enjoy a supportive team environment, competitive salary, and opportunities for professional development.

Flexible Working Options: We understand the importance of work-life balance and offer a range of flexible working options, including part-time and job share. We encourage applicants to discuss their preferred working patterns during the interview process.

Hybrid Working: This role offers the opportunity for hybrid working, allowing you to split your time between our ICB offices and home. We aim to provide a supportive and adaptable working environment that meets the needs of our staff, service delivery and the patients within our Region.

• Competitive salary and pension scheme
• Opportunities for professional development and training
• Supportive team environment
• Enhanced work-life balance through flexible and hybrid working arrangements
• Employee Benefits – Salary Sacrifice Schemes such as Lease Cars, Home Electronics, Cycle to Work

Job overview

Are you passionate about health and social care and looking for a flexible role with room to grow? Join our dedicated team at NENC ICB and help make a real difference in our communities.

We are looking for enthusiastic and motivated people with and administrative background to support our All Age Continuing Care Service. These roles are key to delivering our statutory responsibilities for NHS Continuing Healthcare (CHC) and Funded Nursing Care (FNC).

We welcome applications from candidates seeking flexible working arrangements, including part-time hours and job share opportunities. Depending on the outcome of the recruitment process and the preferred working patterns of successful candidates, more than one appointment may be made. Please indicate your preferred working hours within your application.

Please note this post is only accepting applications from current staff of North East and North Cumbria Integrated Care Board and staff members of North of England Commissioning Support (NECS)

Main duties of the job

• Provide line management to our Business Support Assistants
• Provide administrative support for CHC/FNC referrals and processes
• Communicate with patients, families, and external partners (by phone and face-to-face)
• Handle enquiries and direct them appropriately
• Maintain accurate records and provide cross-cover across admin functions as needed

Working for our organisation

Our Integrated Care Board (ICB) is the largest in the country.

The ICB is responsible for ensuring that high quality and safe health services are accessible to all of our communities. It has a wide range of functions, including; promoting integration of health and care services, improving peoples health and well-being, reducing health inequalities.

With a £6.6 billion budget and a workforce of 170,000 people across the North East and North Cumbria. As well as strategic functions, ICB staff also work at place level with local health and wellbeing boards in each of our 14 local authority areas. These teams also work alongside our 67 primary care networks which are groups of local GP practices, social care teams and other community- based area providers.

The ICB works with our Provider Collaborative too, this includes the 11 NHS Foundation Trusts in the region, to deliver our shared priorities.

Detailed job description and main responsibilities

• Strong communication and organisational skills
• Ability to work in a busy, supportive team environment
• Previous admin experience (CHC/FNC knowledge is a bonus but not essential)

Qualifications

• RSA/NVQ level 3 or equivalent relevant experience
• Significant business support level experience and acquired knowledge of relevant process or procedures.
• Significant experience of providing project/business level support
• Demonstrable level of experience of Microsoft Office package including Word, PowerPoint, Excel and One Note.
• Project based software packages.
• Experience of working in a fast-paced healthcare environment.
• Microsoft Project

Physical Skills

• Advanced keyboard skills.
• Ability to Independently travel as required to meet the requirements of the role.

Responsibilities

• Identify significant experience of using MS Office packages to ensure efficient and effective business support.
• Previous experience of supervising / managing staff.

The use of Artificial Intelligence: Whilst the ICB are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a riskto the integrity your individual recruitment process, we may withdraw your application at any stage of the process.

UKVI Sponsorship: Please note that North East and North Cumbria ICB do nothold a UKVI sponsorship license. Therefore, we are unable to proceed with applications that require sponsorship.

Reasonable Adjustments: If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.

Fit & Proper Person Regulations: Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.

Employer certification / accreditation badges

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