At a Glance
- Tasks: Provide essential admin support in a busy Wheelchair Service team.
- Company: Join one of the UK's top-performing NHS organisations focused on staff and patient experience.
- Benefits: Enjoy flexible working, generous leave, and access to professional development opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make a real difference in healthcare while gaining valuable administrative experience.
- Qualifications: Customer service experience and strong IT skills are essential.
The predicted salary is between 22430 - 27414 £ per year.
We are looking to recruit an experienced administrator to join our Wheelchair Service Administration team. This is a varied and interesting role and you will be working in our bespoke Wheelchair Centre.
As we support a large geographical area, we are a very busy team, but with this comes a lot of job satisfaction.
Main duties of the job:
- To provide comprehensive, administrative, IT and clerical support for all staff within the Northumbria Healthcare NHS Foundation Trust, Wheelchair Service.
- To work flexibly within a team, providing support to colleagues and the multidisciplinary team and provide cover for other administrative and clerical staff when required, on a shared basis.
- To present a user-friendly and accessible service for the public.
- To deal with reception & telephone enquiries effectively and efficiently.
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us.
Detailed job description and main responsibilities:
- Dealing with incoming telephone calls
- Managing and processing email queries
- Recording referrals, re-referrals and prescriptions on our electronic systems
- Arranging delivery and handover of wheelchairs
- Recording issued equipment on our electronic systems
- Photocopying
- Arranging appointments and reception duties
- Supporting data collection
- Supporting the wider service team and our patients
Person specification:
- Computer skills to ECDL or equivalent experience.
- Has experience working in a customer service environment.
- Knowledge or experience with an equipment loans service or wheelchair service.
- Experience with Access database systems, Oracle 11i procurement, and web based systems.
We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates.
Wheelchair Services Administration Clerk in Seaton Delaval employer: Northumbria Group.
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