Workforce Systems Support Officer in Newcastle upon Tyne

Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!

What the Northumbria Way means for you:

• Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
• Support and connection through a variety of Staff Network groups
• A range of flexible working opportunities
• Generous annual leave and pension scheme
• Access to lease car and home electronics scheme (qualifying criteria applies)
• Opportunities to improve your professional development through our vast training programmes
• Access to savings scheme via salary sacrifice with Northumberland Community Bank

We work closely with Kids First Nurseries that are based within our trust grounds at Wansbeck, North Tyneside and Hexham hospitals to care for our Trust family's children, they offer care for children from 6 weeks old up to 4 years. There are a number of funding options run by the government to help working parents, including Early Years Funding and Tax Free Childcare.

Flexible working offers choice in where, when, and how we work, ensuring patients remain at the heart of all we do. It’s open to everyone, and we aim to find solutions that work for both you and the organisation. All arrangements must be reasonable and balanced to maintain safe and effective patient care.

We are proud to be one of the country’s top performing NHS trusts – rated ’outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.

Our role will be to provide day to day operational assistance to end users for ESR (Electronic Staff Record). We also work with our colleagues in recruitment, records and payroll to ensure the accurate upkeep of all staff records. We undertake data cleansing exercises to ensure quality, consistency, and accuracy, ensuring robust mechanisms are in place to protect the integrity of data within the Workforce Systems.

The ESR Team and Rostering Team work closely together, so it is expected that post holders gain an understanding of both systems to support the smooth running of the Workforce Systems Team.

Main duties of the job:

• The role is a mixture of working within the team based at Cobalt and working from home, though due to the nature of the role it is predominantly office based.
• You will be acting as the first point of contact for the Workforce Systems Team, receiving phone calls, addressing emails and reports, and generally anything related to end user support.
• You will provide and receive complex information and where barriers to understanding exist due to the technical nature of the information you will need to assist end users on their understanding.
• You will need to effectively communicate, both orally and in writing, complex data quality issues with staff within and outside the Trust.
• A degree of empathy will be required when communicating to service users reasons why the systems are not performing as expected and impacting on services.
• You will input and process information in accordance with agreed procedures and/or processes.
• Responding to queries from customers and data providers.
• You will maintain the systems undertaking data cleansing/comparing data from different sources to ensure quality, consistency and accuracy.
• A professional and co-operative approach to all users is required when providing support.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England.

Please read ’applicant guidance notes’ before submitting your application.

Qualifications:

• ECDL / RSA III typing or equivalent experience.

Experience:

• Thorough knowledge and experience of Microsoft Office packages (in particular Excel and Word), e-mail and internet and the ability to adapt computing skills to new software as required.

We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Positive and are a mindful employer.

If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.

Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.

Make sure to read the ’applicant guidance notes’ before submitting your application and make sure you know everything there is to know before joining our fantastic trust!

Certificate of Sponsorship:

Northumbria Healthcare NHS Foundation Trust proudly hold a sponsor licence. In order to provide sponsorship you and the role you are applying for must meet UKVI eligibility requirements. Please check your eligibility prior to submitting an application.

Employer certification / accreditation badges:

Name: Lisa Tate
Email address: lisa.tate@northumbria-healthcare.nhs.uk
Telephone number: 01912031415

Alternative Contact:
Phill Scott - HR Systems Senior Support Officer
Email: phillip.scott@northumbria-healthcare.nhs.uk
Telephone: 0191-2031415