Job Description Come Join Our Fantastic Team Delivering the Best Holidays across Two Fantastic Brands
Salary: £25,000 per annum
⏱️ Working Hours: 37.5 hours per week
️ Working Pattern: Monday, Tuesday, Wednesday, Friday 9am-5.30pm, and Saturday 9am to 5pm.
Location: Seahouses, Northumberland with ad hoc travel to Whitby when required.
About the Role:
As our latest Customer Success Advisor, you will deliver exceptional service across all both our Northumbria Coast & Country Cottages and Yorkshire Coastal Cottages brands.
You will be responsible for covering contact channels, efficiently resolving customer queries and taking full ownership of the customer end-to-end journey. By applying in-depth knowledge of company processes, you’ll provide proactive solutions and ensure an industry-leading customer experience.
Dedicated to creating memorable experiences and building trust, you’ll handle feedback, guide customers through their journey, and support our goal of becoming the UK’s leading holiday letting agency. You’ll also focus on driving efficiency and supporting teammates to streamline processes and maximise team productivity.
Comprehensive training throughout your role will empower you to deliver exceptional outcomes at every customer touchpoint and ensure customer success.
Due to the dual responsibility of the role, whilst candidates will be based at our Northumbria Coast and Country Cottages brand, the role will require regular travel quarterly to our Yorkshire Coastal Cottages Brand in Whitby. Travel will be expected to be same day / overnight with fuel expensed or company vehicle provided .
What You’ll Do
➡️ Deliver outstanding customer service across phone, email, chat and digital channels.
➡️ Support customers throughout their journey, from pre-booking queries to post-stay resolutions.
➡️ Resolve customer complaints and escalations promptly, managing cases through to completion within agreed SLAs.
➡️ Proactively identify and resolve customer issues to deliver positive outcomes.
➡️ Build strong customer relationships by providing a personalised, professional service.
➡️ Complete and maintain accurate customer case files and records.
➡️ Work closely with
Customer Success Advisor in London employer: Northumbria Coast and Country Cottages
At Northumbria Coast & Country Cottages, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and personal growth. With comprehensive training, generous holiday allowances, and a commitment to employee wellbeing, we empower our Customer Success Advisors to deliver outstanding service while enjoying a fulfilling career in the beautiful setting of Seahouses, Northumberland. Join us and be part of a company that not only creates memorable holidays but also invests in your future.
Contact Details:
Northumbria Coast and Country Cottages Recruitment Team
