NLRF Senior Business Support Officer in Newcastle upon Tyne

Salary: Band 5, £28,689 - £29,859 (Please note it is Northumbria Police policy to appoint at the beginning of the band)

Location: Agile working across Etal Lane Police Station and homeworking, with travel to partner organisation premises as required.

Hours/Contract: 37 hours per week, fixed term / secondment until 31st December 2027

Working for #TeamNP. Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000-strong team of police staff and 200 volunteers come in.

As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.

As a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued. Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.

Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.

You will play a key role in providing a proactive, efficient and high-quality support service to the Northumbria Local Resilience Forum (NLRF) Senior Leadership Team. Working closely with the Chief Resilience Officer, NLRF Trailblazer Manager and NLRF Manager, you’ll help identify and prioritise organisational and operational needs, ensuring the smooth delivery of key services. Your contribution will directly support the partnership’s vision, priorities and values, helping strengthen resilience across the region.

What you’ll do:

• Provide a confidential and comprehensive secretariat service for internal, regional and national meetings, including agenda preparation, minute taking, report collation and action tracking for Boards and Strategic Coordination Groups.
• Manage and coordinate diaries for the NLRF Senior Leadership Team, arranging appointments, travel and ensuring full briefing and preparation.
• Build and maintain strong working relationships with internal and external partners, making informed decisions on behalf of the Senior Leadership Team and delegating appointments when necessary.
• Draft and produce documentation, correspondence and spreadsheets, collating information to support the Senior Leadership Team.
• Maintain accurate financial expenditure records for the Senior Leadership Team and liaise with the finance department as required.
• Strong written communication, organisational and prioritisation skills, with experience handling highly sensitive and confidential information in line with required agreements.
• Competent in keyboard, IT, internet and Microsoft Office applications, with secretarial experience and a solid background in clerical and administrative duties.
• Experienced in using database systems, electronic mail and computerised diaries, with strong working knowledge of Microsoft Office applications including Word, Outlook (email and diary management), Excel, PowerPoint, Mail Merge, SharePoint, OneNote and Microsoft Teams.
• Proactive and able to use initiative, with strong prioritisation skills and the ability to work effectively under pressure and meet deadlines.
• Excellent interpersonal and communication skills both written and verbal.

We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.

What we offer:

• 26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
• NHS Fleet Solutions Car Lease Scheme
• Enhanced maternity, shared parental and adoption leave
• Flexi time - allowing you to fit your working hours around your individual needs
• Flexible working (we are happy to discuss options such as compressed hours)
• Agile working – option to work from home, your team zone, and spaces across the force
• Fantastic market-leading public sector pension scheme with up to 16% employer contribution
• Corporate travel schemes – local rail, bus services and metro discounts
• Access to private healthcare and eye test vouchers
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
• Extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for additional support
• Access to gyms in some stations
• Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
• Cycle to work scheme
• Opportunity to volunteer in local community

We are committed to building a dynamic, agile workplace where meaningful connections are key. For roles designated as agile or home-based, employees will work from a Force site at least once a week, with two days recommended. Hiring managers will be happy to discuss how this works in practice at interview stage. This approach helps build strong relationships, supports wellbeing, and fosters collaboration across teams.

Our application form will help us understand how your work, education and life experience has prepared you for the role. To help support your application, research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.

The recruitment process will consist of the initial application form followed by a face-to-face interview. You can save your application and come back to it any time prior to the closing date on the advert.

We are proud members of the Business Disability Forum, working together to improve the lives of disabled employees. As a Disability Confident Leader, we are committed to offering an interview to disabled applicants who meet the essential criteria for the role. In cases of very high application volumes, we may prioritise those who most closely meet the criteria, applying the same fair approach for all candidates.

If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter). You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.

Use of AI in Applications: At Northumbria Police, we embrace innovative technologies to enhance our recruitment process. We understand that candidates may use AI tools to assist with their applications. While AI can be a valuable resource, we encourage applicants to ensure their submissions accurately reflect their personal qualifications, experiences, and skills. Our selection process includes thorough evaluations to verify the authenticity and suitability of all applications. We value genuine and thoughtful responses that showcase your unique strengths and perspectives.

If your application is successful, we’ll ask you to complete Management Vetting (MV)/ Security Clearance (SC) form, therefore you must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.

Terms of appointment: This is a fixed term / secondment role subject to a six-month probationary period. If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.

Please note if you are interested in applying for this secondment opportunity, please discuss this with your Line Manager and gain agreement prior to applying. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.