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- Tasks: Join our team to keep our rooms and public areas sparkling clean and welcoming.
- Company: The Inn Collection Group is an award-winning pub company in stunning locations across the North of England and Wales.
- Benefits: Enjoy paid breaks, birthday holidays, 50% off food, and discounted stays at our inns.
- Why this job: Be part of a friendly team that values respect and customer focus while creating memorable guest experiences.
- Qualifications: No specific experience needed, just a passion for cleanliness and a reliable attitude.
- Other info: Flexible hours available to help you balance work and personal commitments.
The predicted salary is between 20000 - 28000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
A silver award-winner in the North East England Tourism Awards, The Hog’s Head Inn in Alnwick takes its name from the tavern in the Harry Potter books and films. Located just a few minutes’ drive from Alnwick Castle, which featured as Hogwarts in the first two films, the inn is ideally positioned near The Alnwick Garden, Alnmouth, and the stunning Northumberland National Park, offering a wealth of attractions and natural beauty right on the doorstep.
You’ll Fit Right Inn
At The Inn Collection Group, we are pubs with rooms—not just any rooms, but pristinely kept spaces, prepared for each guest to enjoy an unforgettable stay. This high standard is made possible by our dedicated and skilled housekeeping teams.
A successful Housekeeper will be friendly and detail-oriented, able to remain calm under pressure and exceed guest expectations by responding promptly. As a key member of the Housekeeping team, you’ll work collaboratively, contributing to a positive and efficient work environment.
Your duties will include cleaning rooms to our high standards, ensuring public areas are clean and welcoming, and promptly reporting maintenance issues. You’ll follow safety guidelines, work to create memorable visits for our guests and manage your stocks of linen, towels, and room supplies effectively.
If you are reliable, have a passion for cleanliness, and take pride in creating comfortable spaces we think you’ll fit right inn …
This role gives Victorija the flexibility to balance her family commitments. Watch Victorija’s video to learn more about our Housekeeping roles. https://careers.inncollectiongroup.com/join-inn
Age-related pay rates apply for Under 21s.
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Housekeeper employer: Northumberland
Contact Detail:
Northumberland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeper
✨Tip Number 1
Familiarise yourself with the core values of The Inn Collection Group, such as respect and customer focus. During any interactions, whether in person or online, demonstrate how you embody these values in your previous experiences.
✨Tip Number 2
Research the specific inns within The Inn Collection Group, especially those located in beautiful destinations. Mentioning your knowledge about their locations and unique features can show your genuine interest in the role and the company.
✨Tip Number 3
Prepare to discuss your experience in maintaining high cleanliness standards. Be ready to share specific examples of how you've exceeded guest expectations in previous roles, as this aligns perfectly with what they are looking for in a Housekeeper.
✨Tip Number 4
Showcase your ability to work collaboratively by sharing examples of teamwork from past jobs. Highlighting your skills in creating a positive work environment will resonate well with the team-oriented culture at The Inn Collection Group.
We think you need these skills to ace Housekeeper
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Housekeeper position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for cleanliness and hospitality. Mention specific examples of your previous housekeeping experience and how you can contribute to creating memorable visits for guests.
Highlight Relevant Skills: In your CV, emphasise skills such as attention to detail, teamwork, and the ability to work under pressure. Use bullet points to make it easy for the hiring team to see your qualifications at a glance.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which are crucial in the housekeeping role.
How to prepare for a job interview at Northumberland
✨Show Your Attention to Detail
As a Housekeeper, attention to detail is crucial. During the interview, highlight your ability to notice the little things that make a big difference in cleanliness and guest satisfaction. Share specific examples from past experiences where your keen eye for detail improved a guest's stay.
✨Demonstrate Your Team Spirit
The role requires collaboration with other team members. Be prepared to discuss how you work well in a team environment. Share stories that showcase your ability to support colleagues and contribute to a positive atmosphere, which aligns with the company's core values.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as dealing with a difficult guest or managing time effectively during busy periods. Think through potential scenarios and formulate responses that demonstrate your problem-solving skills and calmness under pressure.
✨Express Your Passion for Cleanliness
Let your enthusiasm for maintaining high standards of cleanliness shine through. Talk about why you take pride in creating comfortable spaces and how this passion drives you to exceed guest expectations. This will resonate well with the company's commitment to exceptional hospitality.
