At a Glance
- Tasks: Welcome guests, take orders, and create memorable experiences daily.
- Company: Join The Inn Collection Group, a multi-award-winning pub company in stunning locations.
- Benefits: Enjoy paid breaks, 50% off food, and £1 stays during off-peak months.
- Other info: Explore beautiful locations and enjoy perks like tips and discounts for loved ones.
- Why this job: Be part of an award-winning team that values respect, warmth, and customer focus.
- Qualifications: A passion for hospitality and a positive attitude are essential.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme
- Tronc (…that’s tips to me and you)
- Contribute to a company that gives back through our Give-inn back scheme
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
A silver award-winner in the North East England Tourism Awards, The Hog’s Head Inn in Alnwick takes its name from the tavern in the Harry Potter books and films. Located just a few minutes’ drive from Alnwick Castle, which featured as Hogwarts in the first two films, the inn is ideally positioned near The Alnwick Garden, Alnmouth, and the stunning Northumberland National Park, offering a wealth of attractions and natural beauty right on the doorstep.
You’ll Fit Right Inn
As a member of our Front of
House team, you are the first smile that welcomes guests and the friendly face that
ensures their experience is warm
and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality
make our Inn a welcoming
place for every visitor.
Whether greeting guests, taking
orders, serving dishes from the kitchen, or recommending a drink from our
selection, no two days are the same on the front line. Your professionalism and
enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit,
and our team loves
to work!
If you thrive in a fast-paced environment
have a passion for customer service are committed to delivering exceptional experiences
we think you’ll fit right inn…
*Age-related pay rates apply for Under 21s.*
Front of House Team Member Alnwick, United Kingdom
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Front Of House Team Member in Alnwick employer: Northumberland
The Inn Collection Group offers a dynamic and supportive work environment for culinary professionals, where creativity and passion for food are celebrated. Located in the picturesque Northumberland coast, employees benefit from a vibrant team culture, opportunities for career advancement, and the chance to work in a busy pub restaurant that values high standards and teamwork. With a focus on employee well-being and development, this is an excellent place for those looking to grow their culinary skills while enjoying the beauty of the coastal setting.
StudySmarter Expert Advice🤫
We think this is how you could land Front Of House Team Member in Alnwick
✨Tip Number 1
Familiarise yourself with The Inn Collection Group's core values: respect, customer focus, warmth, and honesty. When you engage with us during the application process, make sure to demonstrate how you embody these values in your previous experiences.
✨Tip Number 2
Research the specific location of the inn you're applying to. Knowing about local attractions and the unique features of the area can help you connect with guests and show your enthusiasm for the role.
✨Tip Number 3
Prepare to discuss your experience in fast-paced environments. We value team members who can handle busy shifts while maintaining a positive attitude, so think of examples that showcase your ability to thrive under pressure.
✨Tip Number 4
Show your passion for hospitality by sharing personal stories or experiences that highlight your commitment to making people happy. This will help you stand out as someone who truly cares about guest experiences.
We think you need these skills to ace Front Of House Team Member in Alnwick
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what The Inn Collection Group is looking for in a Front of House Team Member. Highlight your customer service skills and any relevant experience in hospitality.
Tailor Your CV:Make sure your CV reflects your passion for hospitality and customer service. Include specific examples of how you've created memorable experiences for guests in previous roles.
Craft a Personal Cover Letter:Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at The Inn Collection Group and how you align with their core values of respect, warmth, and honesty.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at Northumberland
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your love for customer service and how you enjoy making people happy.
✨Demonstrate Team Spirit
As a Front of House Team Member, teamwork is crucial. Be prepared to discuss examples of how you've worked effectively in a team before, showcasing your ability to collaborate and support your colleagues.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or busy periods. Think of examples from your past experiences that demonstrate your problem-solving skills and calmness under pressure.
✨Know the Company Values
Familiarise yourself with The Inn Collection Group's core values: respect, customer focus, warmth, and honesty. Be ready to explain how you embody these values in your work and how they align with your personal beliefs.
