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- Tasks: Welcome visitors and provide excellent service at The Sill and assist in the Cafe.
- Company: Join the Northumberland National Park Authority, dedicated to preserving stunning landscapes.
- Benefits: Earn £12.85 per hour with flexible hours and opportunities for extra shifts.
- Why this job: Be the friendly face that enhances visitor experiences in a beautiful national park.
- Qualifications: Experience in tourism or retail, passion for Northumberland, and good IT skills.
- Other info: Fixed-term contract until 30/09/26 with potential for career growth.
The predicted salary is between 12 - 13 £ per hour.
The Northumberland National Park Authority is dedicated to conserving and enhancing one of the UK’s most beautiful and historic landscapes. We’re seeking passionate and friendly individuals to join our team at The Sill: National Landscape Discovery Centre. Located in the heart of Northumberland, The Sill is a visitor hub that offers a wide range of services, events, and experiences for all ages, helping to promote the Park’s stunning natural beauty.
We are looking for enthusiastic and customer-focused Visitor Welcome Assistants to provide excellent service to all visitors to The Sill and to help out in the Cafe at busy times. This is a key role that will involve assisting visitors in making the most of their experience, whether they’re here for an event, exhibition, or exploring the local area. You’ll be the first point of contact for visitors, helping to create a positive and memorable experience at Northumberland National Park.
Salary: £12.85 per hour
Contract: Variable hours contract with various options for a fixed work pattern if desired. Opportunity to pick up additional hours. Fixed term contract to 30/09/26. Based near Bardon Mill and Greenhead.
Requirements:
- Recent experience of working in tourism, retail or similar
- Good knowledge and obvious passion for Northumberland National Park
- Effective IT skills including use of a cash register
- To be friendly and approachable
- To be willing to help out in the Cafe during busy times
To apply, please complete the form here by 8am on 25 Feb 2026.
Visitor Welcome Team Assistants in Hexham employer: Northumberland National Park
Contact Detail:
Northumberland National Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Welcome Team Assistants in Hexham
✨Tip Number 1
Get to know The Sill and Northumberland National Park inside out! Familiarise yourself with the events, exhibitions, and local attractions. This way, when you chat with visitors, you can share your passion and knowledge, making their experience even better.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different visitor scenarios. Being friendly and approachable is key, so show off that warm personality of yours when you meet potential visitors.
✨Tip Number 3
Don’t forget about the Cafe! Brush up on your barista skills or learn a bit about food service. Being willing to help out during busy times will show your commitment and flexibility, which are super important for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy, which is a bonus for using cash registers and other IT skills in the role.
We think you need these skills to ace Visitor Welcome Team Assistants in Hexham
Some tips for your application 🫡
Show Your Passion for Northumberland: Make sure to highlight your love for Northumberland National Park in your application. We want to see that you’re not just looking for a job, but that you genuinely care about the stunning landscapes and experiences we offer.
Be Friendly and Approachable: Since you'll be the first point of contact for our visitors, let your personality shine through! Use a warm tone in your written application to show us that you’re the friendly face we need on our team.
Highlight Relevant Experience: If you've worked in tourism, retail, or similar roles before, make sure to mention it! We love seeing how your past experiences can contribute to creating memorable moments for our visitors.
Apply Through Our Website: Don’t forget to submit your application through our website by the deadline! It’s the best way for us to receive your details and get you one step closer to joining our awesome team at The Sill.
How to prepare for a job interview at Northumberland National Park
✨Know Your Northumberland
Make sure you brush up on your knowledge of Northumberland National Park. Familiarise yourself with its key features, attractions, and events. This will not only show your passion for the area but also help you engage with visitors effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a visitor. This will demonstrate your suitability for the role as a Visitor Welcome Assistant.
✨Practice Your IT Skills
Since effective IT skills are essential, especially with cash registers, consider doing a quick refresher on any relevant software or systems. If you have experience with similar tools, be ready to discuss that during the interview.
✨Be Approachable and Enthusiastic
During the interview, let your friendly personality shine through. Smile, maintain eye contact, and show genuine enthusiasm for the role. Remember, they’re looking for someone who can create a positive experience for visitors right from the start!