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- Tasks: Welcome visitors and provide excellent service at The Sill, assisting in the Cafe when needed.
- Company: Join the Northumberland National Park Authority, dedicated to preserving stunning landscapes.
- Benefits: Earn £12.85 per hour with flexible hours and a fixed-term contract until 2026.
- Why this job: Be the friendly face that enhances visitor experiences in a beautiful national park.
- Qualifications: Experience in tourism or retail, passion for Northumberland, and good IT skills.
- Other info: Opportunity for additional hours and a chance to work in a vibrant environment.
The predicted salary is between 10 - 15 £ per hour.
The Northumberland National Park Authority is dedicated to conserving and enhancing one of the UK's most beautiful and historic landscapes. We are seeking passionate and friendly individuals to join our team at The Sill: National Landscape Discovery Centre. Located in the heart of Northumberland, The Sill is a visitor hub that offers a wide range of services, events, and experiences for all ages, helping to promote the Park's stunning natural beauty.
We are looking for enthusiastic and customer-focused Visitor Welcome Assistants to provide excellent service to all visitors to The Sill and to help out in the Cafe at busy times. This is a key role that will involve assisting visitors in making the most of their experience, whether they are here for an event, exhibition, or exploring the local area. You will be the first point of contact for visitors, helping to create a positive and memorable experience at Northumberland National Park.
- £12.85 per hour
- Variable hours contract with various options for a fixed work pattern if desired
- Opportunity to pick up additional hours
- Fixed term contract to 30/09/26
- Based near Bardon Mill and Greenhead
You will need:
- Recent experience of working in tourism, retail or similar
- Good knowledge and obvious passion for Northumberland National Park
- Effective IT skills including use of a cash register
- To be friendly and approachable
- To be willing to help out in the Cafe during busy times
To apply, please complete the form here by 8am on 25th Feb 2026.
Visitor Welcome Assistant in Hexham employer: Northumberland National Park Authority
Contact Detail:
Northumberland National Park Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Welcome Assistant in Hexham
✨Tip Number 1
Get to know the Northumberland National Park inside out! Familiarise yourself with its attractions, events, and history. This way, when you chat with visitors, you can share your passion and knowledge, making their experience even more memorable.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different visitor scenarios. Being friendly and approachable is key, so the more comfortable you are, the better you'll connect with visitors.
✨Tip Number 3
Don’t forget about the Cafe! Brush up on your barista skills or learn how to operate a cash register if you’re not familiar. Being versatile will show that you’re ready to jump in wherever needed, which is a big plus for the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy, which is a great skill to have in this role. Don’t miss out on the chance to be part of something special!
We think you need these skills to ace Visitor Welcome Assistant in Hexham
Some tips for your application 🫡
Show Your Passion: Let your love for Northumberland National Park shine through in your application. We want to see how enthusiastic you are about helping visitors enjoy this stunning area!
Tailor Your Experience: Make sure to highlight any relevant experience in tourism or retail. We’re looking for friendly folks who know how to provide excellent customer service, so share those stories!
Be Approachable: Since you'll be the first point of contact for visitors, it’s important to convey your friendly and approachable nature. Use a warm tone in your writing to reflect this!
Apply Through Our Website: Don’t forget to submit your application through our website by the deadline! It’s the best way for us to receive your details and get you on board with our team.
How to prepare for a job interview at Northumberland National Park Authority
✨Know Your Stuff About Northumberland
Make sure you brush up on your knowledge of Northumberland National Park. Familiarise yourself with its key features, events, and any recent news. This will show your passion for the area and help you connect with visitors during the interview.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond to help someone. This will demonstrate your enthusiasm for creating positive visitor experiences.
✨Practice Your IT Skills
Since you'll be using a cash register, it’s a good idea to practice basic transactions or even familiarise yourself with common point-of-sale systems. Being confident in your IT skills will help you stand out as a capable candidate.
✨Be Approachable and Friendly
During the interview, let your personality shine through! Smile, maintain eye contact, and engage with the interviewer. They’re looking for someone who can create a welcoming atmosphere for visitors, so showing your friendly side is key.
