At a Glance
- Tasks: Help customers with advice on housing, benefits, and more in a supportive contact centre.
- Company: Join Northumberland County Council, a diverse and inclusive employer.
- Benefits: Enjoy 26 days annual leave, pension scheme, and flexible working options.
- Other info: Work in a hybrid role with opportunities for growth and community engagement.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Be enthusiastic, a good listener, and a team player ready to help others.
The predicted salary is between 24000 - 28000 £ per year.
Position: Customer Experience Coordinator – Contact Centre (Fixed Term – 12 months)
Job Details:
- 1 post / 37 hours per week
- 1 post / 30 hours per week
Scope of Role:
Deliver clear information and advice to customers across a wide range of services such as housing, benefits, council tax, blue badges, concessionary travel, household waste, highways, planning and more. Deliver support through a telephone contact centre based at County Hall in Morpeth and work in a hybrid arrangement from home and office. Support a tight‐knit team under team leaders.
Responsibilities:
- Provide advice and information across a wide range of areas including housing, benefits, council tax, blue badges, concessionary travel, household waste, highways, planning and related services.
- Engage fully and positively with customers, building rapport and trust to understand their needs and offer appropriate solutions.
- Maintain professional standards and confidentiality while handling customer interactions.
- Work collaboratively with team members, partners and community organisations.
Qualifications:
- Enthusiastic, optimistic, and passionate about helping people.
- Good listening skills and ability to build rapport with customers.
- Curiosity, patience, and willingness to understand and offer solutions.
- Team player, able to work effectively with others.
- Flexible and willing to work in different locations throughout Northumberland.
- DBS check is required.
Benefits:
- 26 days annual leave plus public/bank holidays (rising to 31 days after 5 years of service, pro rata for part‐time employees).
- Automatic enrolment into the Local Government Pension Scheme.
- Flexi scheme (if applicable) – up to 2 days flexible leave per month (pro rata for part‐time employees).
Equal Opportunities and Disability:
Northumberland County Council is an equal opportunities employer and operates a guaranteed interview scheme for disabled applicants who meet the essential criteria.
Customer Experience Coordinator in Morpeth employer: Northumberland Fire Group
Northumberland County Council is an excellent employer, offering a supportive and collaborative work environment for the Customer Experience Coordinator role. With generous benefits including 26 days of annual leave, a robust pension scheme, and opportunities for flexible working arrangements, employees can thrive both personally and professionally. The council's commitment to equal opportunities ensures that all staff feel valued and empowered, making it a rewarding place to contribute to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Coordinator in Morpeth
✨Tip Number 1
Get to know the company and its values! Research Northumberland County Council and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Coordinator, you'll need to engage positively with customers. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to customer service. Building relationships can give you insider tips and even lead to referrals for the job!
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. This way, you’ll be in the best position to get noticed by the hiring team.
We think you need these skills to ace Customer Experience Coordinator in Morpeth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Experience Coordinator role. Use keywords from the job description to show that you understand what we're looking for.
Show Your Passion:We want to see your enthusiasm for helping people! In your application, share examples of how you've positively impacted customers in the past. This will help us see your genuine interest in the role.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will make it easier for us to see why you're a great fit!
Apply Through Our Website:Don't forget to submit your application through our website! This ensures that we receive all the necessary information and helps us process your application smoothly. Plus, it's super easy!
How to prepare for a job interview at Northumberland Fire Group
✨Know Your Stuff
Before the interview, make sure you brush up on the services mentioned in the job description, like housing and council tax. Being able to discuss these topics confidently will show that you're genuinely interested and prepared.
✨Show Off Your People Skills
As a Customer Experience Coordinator, you'll need to engage positively with customers. Think of examples from your past where you've built rapport or resolved conflicts. Sharing these stories can highlight your ability to connect with people.
✨Team Spirit is Key
This role requires collaboration with team members and community organisations. Be ready to talk about how you've worked effectively in teams before. Mention any specific projects or experiences that demonstrate your teamwork skills.
✨Flexibility is Your Friend
Since the job involves working in different locations, be prepared to discuss your flexibility. Share any experiences where you've adapted to new environments or schedules, showing that you're ready to embrace the hybrid work model.
