At a Glance
- Tasks: Support teams with admin tasks like filing, booking systems, and general office services.
- Company: Northumberland County Council's Staff Bank, offering flexible work opportunities.
- Benefits: Flexible contracts, career growth, skill development, and networking opportunities.
- Other info: Equal opportunities employer with a guaranteed interview scheme for disabled applicants.
- Why this job: Gain valuable experience while balancing your studies or other commitments.
- Qualifications: Strong numeracy and literacy skills, previous admin experience, and a team player attitude.
The predicted salary is between 22000 - 24000 £ per year.
About Staff Bank Northumberland County Council’s Staff Bank provides a pool of highly skilled temporary workers who are looking for a long‑term placement, or who want to work flexibly within the council. If a team needs support due to sickness, common staff shortages, or general vacancies, they call upon registered bank members to fill available assignments. These can be filled via a long‑term assignment for up to 12 months or on an ad‑hoc basis. Salary will be dependent upon the nature of the work you are asked to undertake.
About the Role
- Maintain information systems such as filing, service, client or asset records, booking systems and reference materials in a manner that ensures accuracy, confidentiality, rapid access and ease of use.
- In accordance with service demands provide general office services such as photocopying, collation, fax, lamination, binding and possible reception duties.
- Other duties appropriate to the nature, level and grade of the post.
About You
- You will be a team player with excellent numeracy and literacy skills, who can follow instructions and procedures without constant supervision and work flexibly to cater for the varying demands of this role.
- You will have previous experience in an administrative role.
Benefits of Joining NCC Staff Bank
- Flexible contract – work and earn alongside your current commitments.
- Career opportunities – build and increase your employability and professional network with the opportunity to gain fixed‑term and permanent contracts.
- Try different roles within the organisation to find your fit.
- Develop new skills and enhance current expertise to help supplement your career.
Further Information
You will be subject to Northumberland County Council's pre‑employment checking process which includes a minimum of two references covering the past three years, health clearance and proof of right to work in the UK. Depending on the assignment you may be required to undertake a DBS check. We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Job Category: Admin / Secretarial / Customer Services
Admin Assistant - Staff Bank (Hexham) employer: Northumberland Fire Group
Northumberland County Council's Staff Bank is an excellent employer, offering flexible working arrangements that allow you to balance your commitments while gaining valuable experience in various administrative roles. With a strong focus on employee growth, you will have the opportunity to enhance your skills and expand your professional network, all within a supportive and inclusive work culture that values diversity and equal opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Assistant - Staff Bank (Hexham)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Northumberland Fire Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Northumberland Fire Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Northumberland Fire Group.
How to prepare for a job interview at Northumberland Fire Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Northumberland Fire Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Northumberland Fire Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
