At a Glance
- Tasks: Coordinate safeguarding referrals and manage communication with partner agencies.
- Company: Join the Northumberland County Council's dedicated safeguarding team.
- Benefits: Enjoy 26 days annual leave, pension scheme, and flexible working options.
- Other info: Equal opportunities employer with a supportive work environment.
- Why this job: Make a real difference in community safety and support vulnerable individuals.
- Qualifications: Good education and NVQ Level 3 or equivalent experience required.
The predicted salary is between 28598 - 31022 £ per year.
Enquiry and Referral Coordinator – Full time (37 hours). Fixed term until
. Salary: NCC Band 5 £28,598 - £31,022. An exciting opportunity to join the Safeguarding Enquiry and Referral Coordinator Team at Eddie Ferguson House, Blyth.
Key Responsibilities
- Attend daily Police Notification Meetings and complete all associated follow‑up actions, including emails, adding contacts, and recording MASH Police Triage notes on Azeus.
- Manage safeguarding referrals within the central safeguarding referrals inbox.
- Process open safeguarding referrals, ensuring contacts are recorded on Azeus, referrers are notified, and referrals are forwarded to locality teams.
- Handle inappropriate referrals by recording contacts on Azeus, notifying referrers and relevant teams (where allocated), and updating systems such as the Falls spreadsheet where required.
- Process inappropriate referrals for prevention services by referring to LAH via Azeus and notifying referrers accordingly.
- Appropriately signpost referrals to partner agencies, including Children’s Services, CNTW, and Harbour, in line with safeguarding team guidance.
- Monitor and respond to inbox queries from referrers requesting safeguarding outcomes, providing timely responses via phone or email.
- Undertake follow‑up communication with referrers to gather additional information to support safeguarding decision‑making.
- Respond to probation service requests in a timely and professional manner.
- Carry out research for multi‑agency processes, including MARAC, MATAC, and MAPPA.
- Complete Police and Adult Safeguarding (PAS) checks as required.
- Provide coordination support, including Safeguarding Adult Reviews (SARs), and deliver ad hoc administrative support to the safeguarding team.
- Demonstrate strong interpersonal and communication skills and enthusiasm for ensuring the Northumberland County Council values of residents first, excellence and quality, and community safety are upheld.
Qualifications
- Good general education demonstrating numeracy and literacy.
- NVQ Level 3 or equivalent in an admin/business related discipline or equivalent experience.
Benefits
- 26 days annual leave plus public/bank holidays, rising to 31 days after five years of service (pro rata for part‑time employees).
- Automatic enrolment into the Local Government Pension Scheme.
- Flexi scheme (if applicable) – up to two days flexible leave available per month (pro rata for part‑time employees).
- Equal Opportunities and Accessibility
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria.
- For further details or informal visits, contact Judith Downey, Team Manager,
- , or email
- #J-18808-Ljbffr
Enquiry and Referral Coordinator employer: Northumberland Fire Group
Northumberland Fire Group is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration. Employees benefit from comprehensive professional development opportunities, allowing for personal growth while making a meaningful impact on community services. Located in the heart of Northumberland, the organisation fosters a supportive environment where your contributions directly enhance the efficiency and effectiveness of local governance.
StudySmarter Expert Advice🤫
We think this is how you could land Enquiry and Referral Coordinator
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Northumberland Fire Group!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Northumberland Fire Group.
We think you need these skills to ace Enquiry and Referral Coordinator
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Northumberland Fire Group. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Northumberland Fire Group and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Northumberland Fire Group. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Northumberland Fire Group's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Northumberland Fire Group
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Northumberland Fire Group.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Northumberland Fire Group will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Northumberland Fire Group and how you would contribute to adapting HR strategies.
