At a Glance
- Tasks: Shape housing services by engaging with tenants and sharing their feedback.
- Company: Join Northumberland Fire Group, dedicated to improving community housing.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with the chance to collaborate with diverse stakeholders.
- Why this job: Make a real difference in people's lives by advocating for tenant needs.
- Qualifications: Strong communication skills and a passion for customer engagement.
The predicted salary is between 30000 - 40000 £ per year.
Northumberland Fire Group is seeking a Tenant Engagement Officer to shape decision-making through high-quality customer scrutiny across Housing Services.
You will share tenant feedback, drive lived experience integration, and collaborate with stakeholders to inform priorities and service delivery.
You will engage with internal and external partners, manage multiple tasks, and advocate a customer-centric approach.
A driving licence and ability to travel regularly support field engagements.
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We think you need these skills to ace Tenant Engagement Lead: Co-Creating Housing Services in Blyth
Customer Scrutiny
Stakeholder Engagement
Feedback Integration
Service Delivery
Project Management
Advocacy Skills
Communication Skills
