Are you an organised and customer-focused administrator? We are looking for a Reactive Repairs Support Officer to join our Housing Maintenance Service on a temporary Staff Bank basis for up to six months. This is an exciting opportunity to play a key role in supporting the delivery of repairs and maintenance services across our housing stock. You will work closely with our teams and customers to ensure housing disrepair claims, complaints, financial processes and repairs administration are managed efficiently and effectively. The role is fast paced, varied and offers the chance to make a real difference to service delivery and customer experience., Working as a Reactive Repairs Support Officer, you will:
- Process the administration and coordination of housing disrepair claims,
- Support the management of complaints, compliments and customer enquiries, ensuring timely and professional responses.
- Raise purchase orders, process invoices and monitor expenditure in line with council financial procedures.
- Maintain accurate records, meeting notes and financial information., Career opportunities - Build and increase your employability and professional network with the opportunity to gain fixed term and permanent contracts.
- Try different roles within the organisation to find your fit.
- Develop new skills and enhance current expertise to help supplement your career.
- Where we receive a high volume of applications for a post, we may bring the closing date forward. You are therefore advised to submit your completed application as early as possible to avoid disappointment.
If successful, you will be subject to Northumberland County Council's pre-employment checking process which includes a minimum of 2 references covering the past 3 years, health clearance and proof of right to work in the UK and depending on the assignment you may be required to undertake a DBS check.
We are looking for someone who can demonstrate:
- Experience working in a customer-focused environment.
- Strong administrative and organisational skills with excellent attention to detail.
- Experience handling customer enquiries, complaints or service requests.
- Strong communication skills, both written and verbal.
- The ability to manage competing priorities and work to tight deadlines.
- Experience using ICT systems and producing accurate reports and performance information.
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Reactive Repairs Support Officer - Staff Bank in Blyth employer: Northumberland County Council
Northumberland County Council is an exceptional employer dedicated to fostering an inclusive environment for children and young people with special educational needs and disabilities. With a strong commitment to employee growth, the council offers generous benefits such as 26 days of annual leave, automatic enrolment in the Local Government Pension Scheme, and opportunities for professional development. Working at County Hall in Morpeth, you will be part of a collaborative culture that values innovation and community impact, making it a rewarding place to advance your career while making a meaningful difference.
Contact Details:
Northumberland County Council Recruitment Team
