At a Glance
- Tasks: Support students and enhance their experience through events and activities.
- Company: Join a transformative education partnership dedicated to unlocking potential.
- Benefits: Generous holiday allowance, flexible working, and extensive wellbeing support.
- Other info: Inclusive environment welcoming diverse backgrounds and experiences.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Level 3 qualification and customer service experience required.
The predicted salary is between 25949 - 26446 £ per year.
Location: Any Campus
Salary: £25,949 to £26,446 per annum
Post Type: Full Time
Contract Type: Permanent
Closing Date: 23.59 hours BST on Monday 29 June 2026
Reference:
About Education Partnership North East (EPNE)
At EPNE our purpose is our north star. It is what we expect of ourselves every single day and why we ask all staff to keep our purpose front and centre in all that they do. Our purpose is to "unlock potential, create opportunities, and transform lives through outstanding education, skills and training". Rooted in our transformative power, it communicates our work in tackling inequalities, removing barriers, and improving the life chances of the people and communities we serve.
We nurture our very special culture. Our unifying values framework "The actions we take the choices we make - The actions I take the choices I make" represent the character of our college group, and are grounded in the belief that every action, by every individual, contributes to our success. This is why we encourage empowered individuals, personal accountability and growth.
Building on our remarkable past, creativity and pioneering spirit, we are moving forward with courage into the future, improving what we do, remaining action-orientated, and innovating to make an exceptional difference for the world we live in. Shaping futures for a better tomorrow, join our changemaking community now.
Role Responsibilities
- Customer service to stakeholders in person, by telephone, and email.
- Providing support to students within the College Future Ready Hubs and Youth Areas.
- Work with the Head of Student Services North and the Youth Work Team to deliver campus based events, activities, and projects, that enhance the student experience, to develop character, skills, attitudes and confidence amongst students.
- Administration and support regarding student bursary and financial support funds.
- Offering support, assistance and advice regarding a range of Future Ready Hub services including: Learning and Library resources, Study skills and digital tools, Student Bursary and Financial Support funds.
Qualifications
You should have a Level 3 qualification, along with experience in providing customer service, support and guidance. Your communication skills, both written and verbal, will be essential.
Essential Skills & Experience
To succeed in this role, you'll need strong interpersonal skills and the ability to build excellent relationships at all levels. Your communication skills, both written and verbal, will be essential. Your positive and helpful approach will be crucial in providing welcoming, supportive and professional services to all users. Additionally, your knowledge of equality, diversity, and inclusion will help create an inclusive environment where every student feels valued.
Benefits
- Enjoy a generous holiday allowance ranging between 35-48 days per year, plus public holidays - (Excluding Term Time Only contracts)
- Generous family leave and flexible working options (dependent on role)
- LGPS or Teacher Pensions Scheme - depending on role
- Access to myLifestyle benefits platform providing retail discounts and more.
- We offer dental, eye care & health cash plans.
- Extensive wellbeing support through a digital Wellbeing Hub that offers a broad range of support for physical, mental, and financial wellbeing.
- Free parking on most campuses.
- Free Gym access available at Bede Campus.
Diversity, Equality and Inclusion
At Education Partnership North East (EPNE), we welcome applications from people of all backgrounds and lived experiences. We know that diverse perspectives strengthen our teams to enhance the education and support we provide to our learners and communities. We recognise that talented individuals may not always follow a traditional career path and may hesitate to apply unless they meet every requirement. If you are excited about the role and believe you can make a positive contribution, we encourage you to apply. As a Disability Confident Employer and Armed Forces Covenant Member, and with Ofsted Outstanding status across all campuses, we are committed to creating an inclusive, supportive, and high‑performing environment where everyone can thrive.
Due to the nature of this post, you will be required to undertake an Enhanced Disclosure Check. We believe in equal opportunities and welcome applications from all sections of the community. We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.
Student Support and Activities Officer employer: Northumberland College
Education Partnership North East (EPNE) is an exceptional employer dedicated to unlocking potential and transforming lives through outstanding education. With a strong focus on employee wellbeing, generous holiday allowances, and flexible working options, EPNE fosters a supportive and inclusive work culture that empowers staff to grow and make a meaningful impact in the community. Join us at any of our campuses to be part of a changemaking community that values diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Student Support and Activities Officer
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
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✨Utilise University Career Services
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We think you need these skills to ace Student Support and Activities Officer
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Northumberland College, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Northumberland College and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Northumberland College
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Northumberland College might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Northumberland College.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
