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- Tasks: Join our team to coordinate and manage hosted buyer programs for exciting travel events.
- Company: Northstar Travel Group is a top B2B marketing solutions company in the travel industry.
- Benefits: Enjoy competitive pay, strong benefits, and a vibrant work culture.
- Why this job: Be part of a dynamic team delivering impactful events while enhancing your skills in a fast-paced environment.
- Qualifications: Experience in event operations, fluent English, and advanced Microsoft Office skills are essential.
- Other info: Opportunity to mentor and train others while working on diverse projects.
The predicted salary is between 30000 - 42000 £ per year.
Northstar Travel Group (NTG) is a leading B2B information and marketing solutions company serving all segments of the travel & meetings industry including leisure/retail, corporate/business travel, business and sports meetings, incentives, and travel technology.
The company’s portfolio includes media brands, digital media, face-to-face exhibitions conferences and forums, online subscription information services, business intelligence, SaaS e-commerce software, and content marketing solutions.
PURPOSE OF ROLE
You will be part of the UK hosted buyer team delivering the exhibition hosted buyer programmes. Day to day your primary purpose is to work with the Head of Hosted Buyer Operations to run the operational delivery of hosted buyer / delegate programmes across all events.
KEY RESPONSIBILITIES
Hosted programme coordination – customer service
- Work closely with the Head of Hosted Buyer Operations to implement and ensure the smooth running of event hosted attendee programmes.
- Regular communication with hosted buyers on the telephone and via e-mail.
- Ownership and full management of the hosted buyer inboxes. Delegating issues and queries to the rest of the team and checking to ensure these have been followed up.
- Manage the logistical requirements for hosted buyer travel. Provide the external travel providers with regular updates of travel required. Day-to-day liaison with external travel providers to answer any queries they may have regarding the travel to be booked. Speak to hosted buyers who query the travel that has been offered to them. Check that external providers are on track with bookings and highlight any errors back to the providers or concerns to line manager.
- Manage the logistical requirements for the hosted buyer transfers. Provide regular updates of transfers required to be booked. Thorough checking of the returned bookings to ensure all booked correctly and most cost effectively. Providing hosted buyers with all their individual transfer arrangements including coach transfers.
- Advanced knowledge of Excel and Word to be able to communicate with all the hosted buyers to send out details of all relevant arrangements, including hotel accommodation, transfers, appointments booked and to be booked etc., via mail merge.
- Day-to-day management of a fixed term contractor who will be assisting with the hosted buyer programme from April to June. Ensuring they are fully briefed on the programmes, answering all hosted buyer queries correctly and in a timely manner and supporting the team where necessary.
- Ownership and management of hosted buyer’s diary systems as directed. Update all the information to ensure that it accurately reflects the programme for the year. Work with the diary provider to ensure that all information on exhibitors and the conference programme is pulled through correctly and liaise with internal teams to ensure this.
- Daily management of the diary system to ensure that the hosted buyers are able to use it effectively and to fulfill their minimum appointment requirement.
Telesales and Telemarketing
- Create and run reports for the Telesales team to enable the team to chase appointments, providing stats and information that will assist them in completing this task.
Data Management, acquisition, and retention
- Receive and input information into the computerized databases.
- Create and run reports for internal departments with hosted buyer information, appointment statistics and general stats.
- Collating all cancellations and charges and working with Head of Hosted Buyer Operations to raise payment links and cancellation invoices to send to the hosted buyers.
OTHER RESPONSIBILITIES
- Working with the commercial, editorial, and marketing teams to ensure the successful delivery of events
- Determining and keeping an accurate record of the event spend. Assisting the Head of Hosted Buyer Operations with forecasting costs
- Researching venues and suppliers, ensuring best practice and knowledge
- Taking responsibility for handling issues and troubleshooting any problems, both from the office and on-site
- Conducting pre-and post-event evaluations with team members, reporting on the outcomes
- Mentor and train temporary hosted buyer coordinator
- Assisting the events team on other events where required, i.e. Awards Dinner, one day conferences
BEHAVIORS AND SKILLS
- Experience in the operational delivery of hosted buyer/delegate programmes
- Experience/exposure in the operational delivery of events and/or exhibitions
- Fluent English communication, both verbal and written
- Attention to detail in all areas
- Computer Literacy – with advanced knowledge of Microsoft Office
- Ability to work under pressure for long periods of time
- Ability to manage multi-projects simultaneously
- Ability to work as part of a team
- Service awareness – Good telephone manner and customer service skills
TO APPLY
Please send your cover letter with compensation requirements and your resume to desresumes@ntmllc.com. We offer a competitive compensation package, strong benefits and a dynamic and exciting culture.
Northstar Travel Group | Events Delegate Executive employer: Northstar Travel Group
Contact Detail:
Northstar Travel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Northstar Travel Group | Events Delegate Executive
✨Tip Number 1
Familiarize yourself with the travel and meetings industry. Understanding the nuances of hosted buyer programs and the specific needs of buyers will give you an edge in conversations and interviews.
✨Tip Number 2
Highlight your experience in event coordination and customer service. Be ready to share specific examples of how you've successfully managed logistics or resolved issues in past roles.
✨Tip Number 3
Brush up on your Excel skills, especially with data management and reporting. Being able to demonstrate your proficiency in handling data will be crucial for this role.
✨Tip Number 4
Network within the industry. Attend relevant events or join online forums to connect with professionals in the travel and events sector. This can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Northstar Travel Group | Events Delegate Executive
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customize your cover letter for the Events Delegate Executive position. Highlight your experience in operational delivery of hosted buyer programs and your customer service skills, as these are key responsibilities in the role.
Showcase Relevant Experience: In your resume, emphasize any previous roles that involved event coordination or customer service. Include specific examples of how you managed logistics or communicated effectively with clients, as this will demonstrate your suitability for the position.
Highlight Technical Skills: Since advanced knowledge of Excel and Word is required, mention any relevant experience you have with these tools. If you've used mail merge or created reports, be sure to include that in your application.
Proofread Your Application: Before submitting your application, carefully proofread both your cover letter and resume. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at Northstar Travel Group
✨Showcase Your Event Coordination Skills
Be prepared to discuss your previous experience in managing hosted buyer or delegate programs. Highlight specific examples where you successfully coordinated logistics and ensured smooth operations during events.
✨Demonstrate Strong Communication Abilities
Since the role involves regular communication with hosted buyers, practice articulating your thoughts clearly. Be ready to provide examples of how you've effectively communicated with clients or team members in past roles.
✨Highlight Your Attention to Detail
The job requires meticulous management of travel arrangements and event details. Prepare to discuss how you ensure accuracy in your work and share instances where your attention to detail made a significant impact.
✨Familiarize Yourself with Microsoft Office
Advanced knowledge of Excel and Word is crucial for this position. Brush up on your skills and be ready to discuss how you've used these tools in previous roles, especially for data management and reporting.
