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- Tasks: Coordinate and manage hosted buyer programmes for exciting travel events.
- Company: Join Northstar Travel Media, a leader in travel and meetings solutions.
- Benefits: Competitive pay, strong benefits, and a vibrant work culture.
- Other info: Opportunity to grow in a fast-paced environment with diverse projects.
- Why this job: Be part of dynamic events and make connections in the travel industry.
- Qualifications: Experience in event operations and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Northstar Travel Group (NTG) is a leading B2B information and marketing solutions company serving all segments of the travel & meetings industry including leisure/retail, corporate/business travel, business and sports meetings, incentives, and travel technology. The company’s portfolio includes media brands, digital media, face-to-face exhibitions, conferences and forums, online subscription information services, business intelligence, SaaS e-commerce software, and content marketing solutions.
PURPOSE OF ROLE
You will be part of the UK hosted buyer team delivering the exhibition hosted buyer programmes. Day to day your primary purpose is to work with the Head of Hosted Buyer Operations to run the operational delivery of hosted buyer/delegate programmes across all events.
KEY RESPONSIBILITIES
- Hosted programme coordination – customer service
- Work closely with the Hosted Buyer Operations Manager to implement and ensure the smooth running of event hosted attendee programmes for all brands - The Meetings show, TEAMS, Business Travel News.
- Regular communication with hosted buyers on the telephone and via e-mail.
- Ownership and full management of the hosted buyer inboxes. Delegating issues and queries to the rest of the team and checking to ensure these have been followed up.
- Manage the logistical requirements for hosted buyer travel. Provide the external travel providers with regular updates of travel required. Day-to-day liaison with external travel providers to answer any queries they may have regarding the travel to be booked.
- Manage the logistical requirements for the hosted buyer transfers. Provide regular updates of transfers required to be booked.
- Advanced knowledge of Excel and Word to communicate with all the hosted buyers to send out details of all relevant arrangements, including hotel accommodation, transfers, appointments booked and to be booked etc., via mail merge.
- Day-to-day management of a fixed-term contractor who will be assisting with the hosted buyer programme from April to June.
- Ownership and management of hosted buyer’s diary systems as directed.
- Daily management of the diary system to ensure that the hosted buyers can use it effectively and to fulfil their minimum appointment requirement.
- Telesales and Telemarketing: Create and run reports for the Telesales team to enable the team to chase appointments.
- Data Management, acquisition, and retention: Receive and input information into the computerized databases.
- Collating all cancellations and charges and working with Head of Hosted Buyer Operations to raise payment links and cancellation invoices to send to the hosted buyers.
OTHER RESPONSIBILITIES
- Working with the commercial, editorial, and marketing teams to ensure the successful delivery of events.
- Determining and keeping an accurate record of the event spend.
- Assisting the Head of Hosted Buyer Operations with forecasting costs.
- Taking responsibility for handling issues and troubleshooting any problems, both from the office and on-site.
- Conducting pre-and post-event evaluations with team members, reporting on the outcomes.
- Mentor and train temporary hosted buyer coordinator.
- Assisting the events team on other events where required, i.e. Awards Dinner, one day conferences.
BEHAVIORS AND SKILLS
- Experience in the operational delivery of hosted buyer/delegate programmes.
- Experience/exposure in the operational delivery of events and/or exhibitions.
- Fluent English communication, both verbal and written.
- Attention to detail in all areas.
- Computer Literacy – with advanced knowledge of Microsoft Office.
- Ability to work under pressure for long periods of time.
- Ability to manage multi-projects simultaneously.
- Ability to work as part of a team.
- Service awareness – Good telephone manner and customer service skills.
Please send your cover letter and your resume to . We offer a competitive compensation package, strong benefits and a dynamic and exciting culture.
Events Delegate Executive in London employer: Northstar Travel Group
Contact Detail:
Northstar Travel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Delegate Executive in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events industry. Attend networking events, join relevant online groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or industry contacts, make sure you can clearly explain who you are and what you bring to the table. A confident, concise pitch can leave a lasting impression.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your great fit for the Events Delegate Executive position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Events Delegate Executive in London
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Events Delegate Executive role. Highlight your relevant experience in managing hosted buyer programmes and your customer service skills. We want to see how you can bring value to our team!
Show Off Your Excel Skills: Since advanced knowledge of Excel is key for this role, don’t forget to mention any specific projects or tasks where you've used Excel effectively. We love seeing those numbers and data management skills in action!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points if necessary to make your skills and experiences stand out. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Northstar Travel Group
✨Know Your Events Inside Out
Before the interview, make sure you research Northstar Travel Media and their events thoroughly. Familiarise yourself with their hosted buyer programmes and understand the logistics involved. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Communication Skills
As an Events Delegate Executive, communication is key. Prepare examples of how you've effectively communicated with clients or team members in previous roles. Be ready to demonstrate your telephone manner and customer service skills during the interview.
✨Highlight Your Organisational Skills
This role requires managing multiple projects simultaneously. Bring up specific instances where you've successfully coordinated events or managed logistics. Discuss your experience with tools like Excel and how you've used them to streamline processes.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face in event delivery, and how success is measured in this role. This shows you're not just interested in the job, but also in how you can contribute to the team's success.