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- Tasks: Support families during important moments and assist with on-site events.
- Company: NorthStar Memorial Group, dedicated to compassionate client care.
- Benefits: Competitive pay, flexible hours, and a supportive work environment.
- Why this job: Make a meaningful impact by helping families through challenging times.
- Qualifications: Customer service experience and a caring attitude are preferred.
- Other info: Join a team that values respect and compassion in every interaction.
The predicted salary is between 10 - 12 £ per hour.
Current job opportunities are posted here as they become available. NorthStar Memorial Group is seeking a Staff Associate at Trinity Memorial Gardens. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.
Responsibilities:
- Collaborate with funeral directors with events held on-site, including services and arrangement conferences
- Establish and maintain strong business relationships with families
- Always maintain reverence and respect for the deceased
- Assist in preparing the memorial area for the family before the services start
- Ensure that flowers and other memorabilia are returned to the family after services
- Answer customer inquiries professionally, either by phone or in person
Qualifications:
- 1 year of experience in customer service preferred
- Experience handling difficult situations
- Funeral professional experience preferred
Compensation: $13.00-$16.00/hr.
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.
Staff Associate (Part-Time) in Trinity employer: Northstar Memorial Group
Contact Detail:
Northstar Memorial Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Staff Associate (Part-Time) in Trinity
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join relevant online groups. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. Think about how you can showcase your problem-solving skills and ability to handle difficult situations.
✨Tip Number 3
Follow up after interviews with a thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the position!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job opportunities listed there, and it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Staff Associate (Part-Time) in Trinity
Some tips for your application 🫡
Show Your Caring Side: When writing your application, let your compassion shine through. We want to see how you connect with people and handle sensitive situations, as this role is all about providing peace of mind to families.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or similar roles. We’re looking for problem solvers, so share specific examples of how you've handled difficult situations in the past.
Be Professional Yet Personal: While we appreciate a professional tone, don’t be afraid to inject a bit of your personality into your application. We value authenticity, so let us get to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Northstar Memorial Group
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Staff Associate. Familiarise yourself with how the role supports families during difficult times and think about how your past experiences can relate to this.
✨Show Empathy and Respect
Given the sensitive nature of the work, it's crucial to convey empathy during your interview. Prepare examples of how you've handled delicate situations in the past, showcasing your ability to provide comfort and support to clients.
✨Prepare for Customer Service Scenarios
Expect questions about customer service, especially regarding difficult interactions. Think of specific instances where you successfully resolved issues or provided exceptional service, as this will demonstrate your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics or how they ensure a supportive environment for both staff and families. This shows your genuine interest in the role and the company.
