Digital Workspace Engineer in Newcastle upon Tyne
Digital Workspace Engineer

Digital Workspace Engineer in Newcastle upon Tyne

Newcastle upon Tyne Full-Time 45000 - 63000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Design and maintain digital workspace infrastructure, ensuring a secure and user-friendly environment.
  • Company: Join a leading marine insurer with a collaborative and empowering culture.
  • Benefits: Enjoy 27 days annual leave, private medical insurance, and a gym allowance.
  • Why this job: Make a real impact in a dynamic tech role while developing your skills.
  • Qualifications: Experience in digital workspace technologies and strong problem-solving skills required.
  • Other info: Great career growth opportunities and support for professional qualifications.

The predicted salary is between 45000 - 63000 £ per year.

We are looking for a Digital Workspace Engineer to join our technology department, working from our Newcastle HQ. As a Digital Workspace Engineer, you will be a key member of our IT team, responsible for designing, implementing, and maintaining the digital workspace infrastructure to support the organisation's business operations. This role demands technical expertise in digital workspace technologies and a commitment to ensuring a secure, efficient, and user-friendly digital work environment, with a focus on iManage Document Management product ownership and support.

What will you be doing? Key responsibilities will include:

  • Third party Application support of technologies including but not limited to:
  • iManage Document Management – essential for this role (specifically iManage Work and iManage Cloud)
  • CodeTwo
  • Robopack
  • Mimecast
  • Support, Planning and Implementation
  • Support & implementation of Microsoft Modern Work Technologies, including but not limited to:
    • Microsoft Teams
    • Microsoft Intune inc Endpoint configuration manager
    • Windows Autopatch inc Feature Update
    • Microsoft Entra
    • Exchange Online
    • Microsoft Viva
  • Awareness and supportability of the administration centres below:
    • SharePoint Online
    • Power Platforms
  • Application Management: Package, deploy, and manage productivity applications, ensuring they are readily available and up to date using latest 3rd party software.
  • Automation and Scripting: Develop automation scripts and workflows to streamline digital workspace provisioning, maintenance, and troubleshooting processes. Identify opportunities for process automation to improve operational efficiency.
  • Security Measures: Implement and maintain security measures for the digital workspace, including endpoint protection, access controls, encryption & SecureScore.
  • Technical Support: Provide advanced technical support to the Service Desk & Digital Workspace Provisioning teams, acting as a point of technical escalation. Troubleshooting complex issues (3rd line level) related to digital workspace technologies in support, especially iManage. Collaborate with the 3rd party suppliers if required to drive incidents to resolution.
  • Collaboration with Vendors: Work closely with vendors to evaluate and implement new digital workspace technologies. Manage relationships with vendors to ensure timely support and resolution of issues.
  • Skills/Qualifications/Experience:

    • iManage Product Support & Ownership
    • Working towards - Microsoft Certifications – MD 102, MS 102.
    • Working towards ITIL V4
    • Proven experience in implementing and supporting digital workspace technologies, with some experience in the design with sign off from a Senior Digital Workspace Engineer.
    • Experience in Citrix support.
    • Experience of the core Microsoft 365 Technology suite including Microsoft Intune inc Autopilot, Microsoft Teams, Exchange Online, Entra ID, Copilot & Viva, with awareness of SharePoint Online & Power Platforms.
    • Strong scripting skills PowerShell for automation or incident resolution.
    • In-depth knowledge of security best practices and technologies including SecureScore.
    • Excellent problem-solving and analytical skills to assist the Service Desk & Digital Workspace Provisioning with incident escalation.
    • ITIL V4 Experience, including incident, request and change management.

    Who we are: We are a specialist marine insurer and a member of the International Group of Protection and Indemnity clubs, owned by its shipowner members and controlled by a board of directors drawn from its membership. We’re one of the world’s leading and most influential P&I Clubs. Employing over 600 people globally, we provide an unmatched depth and breadth of expertise to our members.

    Our culture and what to expect from us: Our culture is hugely important to us enabling us to fulfil our brand promise, ‘Taking on tomorrow, together’. Together we are empowered, inquisitive and courageous, giving the best of ourselves to our colleagues, customers, members and the communities we serve. We provide excellent service to members, build long-lasting relationships built on trust and understanding, and treat our colleagues in the same way. It doesn’t matter who you are or what you do, we all act as role models and celebrate our cultural principles.

    We provide our people with a fantastic benefits package including:

    • 27 days annual leave + bank holidays (rising with length of service).
    • An annual company bonus scheme.
    • Private Medical Insurance.
    • Life Insurance.
    • Structured learning and development with support towards obtaining professional qualifications that are relevant to your job.
    • Gym Allowance/Access to Office Gym.
    • Salary starting from £45,000, dependant upon experience.

    Digital Workspace Engineer in Newcastle upon Tyne employer: NorthStandard

    As a Digital Workspace Engineer at our Newcastle HQ, you will join a dynamic and supportive technology department that values empowerment, curiosity, and courage. We offer a comprehensive benefits package, including generous annual leave, private medical insurance, and structured learning opportunities to help you grow professionally. Our culture fosters collaboration and trust, ensuring that every team member is valued and has the chance to contribute meaningfully to our mission of providing exceptional service to our members.
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    Contact Detail:

    NorthStandard Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Digital Workspace Engineer in Newcastle upon Tyne

    ✨Tip Number 1

    Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info about job openings that aren't even advertised yet.

    ✨Tip Number 2

    Show off your skills! If you’ve got experience with iManage or Microsoft technologies, consider creating a portfolio or a project that highlights your expertise. This can really set you apart during interviews.

    ✨Tip Number 3

    Prepare for the technical interview! Brush up on your scripting skills and be ready to discuss how you've tackled complex issues in the past. We want to see your problem-solving skills in action!

    ✨Tip Number 4

    Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at the Newcastle HQ.

    We think you need these skills to ace Digital Workspace Engineer in Newcastle upon Tyne

    iManage Document Management
    Microsoft Teams
    Microsoft Intune
    Windows Autopatch
    Microsoft Entra
    Exchange Online
    Microsoft Viva
    SharePoint Online
    Power Platforms
    Automation and Scripting
    PowerShell
    Security Best Practices
    ITIL V4
    Technical Support
    Problem-Solving Skills

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV is tailored to the Digital Workspace Engineer role. Highlight your experience with iManage Document Management and any relevant Microsoft technologies. We want to see how your skills match what we're looking for!

    Show Off Your Skills: In your application, don’t just list your skills—show us how you've used them! Share specific examples of how you've implemented or supported digital workspace technologies. This helps us understand your hands-on experience.

    Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate a well-structured letter that gets straight to the good stuff. Let us know why you’re excited about this role and how you can contribute to our team.

    Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows you’re serious about joining us at StudySmarter!

    How to prepare for a job interview at NorthStandard

    ✨Know Your iManage Inside Out

    Since iManage Document Management is essential for this role, make sure you brush up on its features and functionalities. Be prepared to discuss your experience with iManage Work and iManage Cloud, and think of specific examples where you've successfully implemented or supported these technologies.

    ✨Showcase Your Scripting Skills

    As a Digital Workspace Engineer, strong scripting skills in PowerShell are crucial. Prepare to demonstrate your ability to develop automation scripts or workflows. Bring examples of how you've used scripting to streamline processes or resolve incidents in previous roles.

    ✨Familiarise Yourself with Microsoft Modern Work Technologies

    You’ll be working with various Microsoft technologies like Teams, Intune, and Exchange Online. Make sure you understand their functionalities and how they integrate into a digital workspace. Be ready to discuss any relevant projects or experiences you've had with these tools.

    ✨Emphasise Your Problem-Solving Skills

    This role requires excellent problem-solving abilities, especially when it comes to troubleshooting complex issues. Prepare to share specific instances where you've resolved challenging technical problems, particularly those related to digital workspace technologies. Highlight your analytical approach and how you collaborate with teams to find solutions.

    Digital Workspace Engineer in Newcastle upon Tyne
    NorthStandard
    Location: Newcastle upon Tyne

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