At a Glance
- Tasks: Manage and support digital workspaces, ensuring seamless operations for colleagues.
- Company: Dynamic tech company in London with a focus on innovation and collaboration.
- Benefits: Generous leave, annual bonuses, private medical insurance, and professional development support.
- Other info: Opportunity for travel to European offices and excellent career growth potential.
- Why this job: Join a team that values your skills and offers real impact in a tech-driven environment.
- Qualifications: Experience in IT support, strong communication skills, and knowledge of Microsoft tools.
The predicted salary is between 30000 - 35000 £ per year.
We're looking to recruit a Digital Workspace Provisioning and Support Technician in London. You’ll assist in managing the EUC environment and ensuring stability and efficiency for our people in the London office. Working onsite, configuring, troubleshooting, and maintaining hardware and business applications and services. This could involve deploying business applications, troubleshooting meeting room equipment, anything that is needed to allow our colleagues to work seamlessly.
What will you be doing?
- Identifying and diagnosing issues and problems.
- Advising colleagues on action to take.
- Categorising and recording reported queries.
- Overseeing the lifecycle of Digital workspace assets, including desktops, laptops, mobile devices, Microsoft Teams room equipment and our wide variety of software.
- Managing and maintaining the Microsoft Endpoint Manager and Autopilot solution to ensure a robust and standardised user experience across all devices and roles within the organisation.
- Working alongside the Digital Workspace team to identify, diagnose and resolve issues and problems whilst using your relationships with colleagues from around the business to provide recommendations and improvements.
- Effectively collaborating with the Security and Networks team to address security vulnerabilities and maintain a secure estate.
- A commitment to delivering excellent customer service.
- Your strong communication skills will help you to diagnose the user’s issue and to explain technical issues in ways that non-experts can understand.
- Supporting our European offices when necessary on a rotational basis, including travel to our Greek & Irish offices.
About you - Skills/Qualifications/Experience
- Previous experience in a similar role.
- Strong communication and knowledge sharing skills to colleagues of all technical ability.
- Experience supporting users in a remote environment.
- Able to independently manage your own workload.
- The ability to develop in-house relationships with the broader Technology function and the wider business.
- ITIL Foundation v4.
- CompTIA A+.
- MS Endpoint Manager + Autopilot.
- M365 Modern Desktop Administrator.
- M365 Managing Modern Desktops.
Benefits
- 27 days annual leave + bank holidays (rising with length of service).
- An annual company bonus scheme.
- Private Medical Insurance.
- Life Insurance.
- Structured learning and development with support towards obtaining professional qualifications that are relevant to your job.
- Gym Allowance and much more…
Salary starting from £30,000+, with scope to increase.
Digital Workspace Provisioning and Support Technician in London employer: NorthStandard
Join a dynamic team as a Digital Workspace Provisioning and Support Technician in London, where you'll play a crucial role in ensuring our colleagues have a seamless working experience. With a strong commitment to employee growth, we offer structured learning opportunities, generous annual leave, and a supportive work culture that values collaboration and innovation. Enjoy the unique advantage of working in a vibrant city while contributing to a secure and efficient digital workspace environment.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Workspace Provisioning and Support Technician in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft Endpoint Manager or Autopilot, be ready to discuss specific examples of how you’ve used them to solve problems. Real-life stories make you memorable!
✨Tip Number 3
Prepare for the interview by practising common questions related to troubleshooting and user support. We want to see how you think on your feet, so don’t shy away from showcasing your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Digital Workspace Provisioning and Support Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing EUC environments and supporting users. Use keywords from the job description to show we’re on the same page!
Show Off Your Skills:Don’t forget to mention your ITIL Foundation v4, CompTIA A+, and any experience with Microsoft Endpoint Manager. We want to see how you can bring your skills to our team!
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re passionate about providing excellent customer service and how you’ve tackled similar challenges in the past. Make it personal and engaging!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at NorthStandard
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Endpoint Manager, Autopilot, and the tools mentioned in the job description. Be ready to discuss how you've used these technologies in previous roles and how they can improve the user experience.
✨Show Off Your Communication Skills
Since you'll be explaining technical issues to non-experts, practice simplifying complex concepts. Think of examples where you've successfully communicated with colleagues of varying technical abilities and be prepared to share those stories.
✨Demonstrate Problem-Solving Prowess
Prepare for scenario-based questions where you might need to diagnose a problem or suggest improvements. Think about past experiences where you identified issues and how you resolved them, especially in a remote environment.
✨Build Rapport with the Interviewers
Remember, this role involves collaboration across teams. Show your interpersonal skills by engaging with your interviewers, asking questions about their experiences, and expressing genuine interest in how you can contribute to the Digital Workspace team.
