At a Glance
- Tasks: Manage and support digital workspaces, ensuring seamless operations for colleagues.
- Company: Dynamic tech company in London focused on innovation and collaboration.
- Benefits: Generous annual leave, private medical insurance, and professional development support.
- Other info: Opportunity for travel and growth within a supportive team culture.
- Why this job: Join a team that values your skills and offers real impact in a tech-driven environment.
- Qualifications: Experience in IT support, strong communication skills, and ability to manage workloads independently.
The predicted salary is between 30000 - 35000 € per year.
We're looking to recruit a Digital Workspace Provisioning and Support Technician in London. You’ll assist in managing the EUC environment and ensuring stability and efficiency for our people in the London office. Working onsite, configuring, troubleshooting, and maintaining hardware and business applications and services. This could involve deploying business applications, troubleshooting meeting room equipment, anything that is needed to allow our colleagues to work seamlessly.
What will you be doing?
- Identifying and diagnosing issues and problems.
- Advising colleagues on action to take.
- Categorising and recording reported queries.
- Overseeing the lifecycle of Digital workspace assets, including desktops, laptops, mobile devices, Microsoft Teams room equipment and our wide variety of software.
- Managing and maintaining the Microsoft Endpoint Manager and Autopilot solution to ensure a robust and standardised user experience across all devices and roles within the organisation.
- Working alongside the Digital Workspace team to identify, diagnose and resolve issues and problems whilst using your relationships with colleagues from around the business to provide recommendations and improvements.
- Effectively collaborating with the Security and Networks team to address security vulnerabilities and maintain a secure estate.
- A commitment to delivering excellent customer service.
- Your strong communication skills will help you to diagnose the user’s issue and to explain technical issues in ways that non-experts can understand.
- Supporting our European offices when necessary on a rotational basis, including travel to our Greek & Irish offices.
About you - Skills/Qualifications/Experience
- Previous experience in a similar role.
- Strong communication and knowledge sharing skills to colleagues of all technical ability.
- Experience supporting users in a remote environment.
- Able to independently manage your own workload.
- The ability to develop in-house relationships with the broader Technology function and the wider business.
- ITIL Foundation v4.
- CompTIA A+.
- MS Endpoint Manager + Autopilot.
- M365 Modern Desktop Administrator.
- M365 Managing Modern Desktops.
Benefits
- 27 days annual leave + bank holidays (rising with length of service).
- An annual company bonus scheme.
- Private Medical Insurance.
- Life Insurance.
- Structured learning and development with support towards obtaining professional qualifications that are relevant to your job.
- Gym Allowance and much more…
Salary starting from £30,000+, with scope to increase.
Digital Workspace Provisioning and Support Technician employer: NorthStandard
Join a dynamic team as a Digital Workspace Provisioning and Support Technician in London, where you'll play a crucial role in ensuring our colleagues have a seamless working experience. With a strong commitment to employee growth, we offer structured learning and development opportunities, alongside competitive benefits such as private medical insurance and an annual bonus scheme. Our collaborative work culture fosters strong relationships across teams, making it an excellent environment for those looking to thrive in their careers while enjoying the vibrant city life of London.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Workspace Provisioning and Support Technician
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or case studies of past projects that highlight your troubleshooting and support experience. This will make you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Get ready for those tricky interview questions by doing mock interviews with friends or using online resources. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Digital Workspace Provisioning and Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles that align with managing EUC environments and supporting users, as this will show us you’re a great fit for the Digital Workspace team.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about providing excellent customer service and how your strong communication skills can help diagnose and resolve issues. This is your chance to showcase your personality and enthusiasm!
Showcase Relevant Experience:When filling out your application, be sure to include specific examples of your experience with Microsoft Endpoint Manager, Autopilot, or any similar tools. We want to see how you’ve successfully supported users in the past!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at NorthStandard
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Endpoint Manager, Autopilot, and other relevant tools. Be ready to discuss how you've used these in previous roles or projects, as this will show your technical expertise and readiness for the job.
✨Show Off Your Communication Skills
Since you'll be explaining technical issues to non-experts, practice simplifying complex concepts. Think of examples where you've successfully communicated with colleagues of varying technical abilities, and be prepared to share those during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've identified and resolved issues in a digital workspace environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your troubleshooting skills.
✨Emphasise Team Collaboration
This role involves working closely with various teams, so be ready to talk about your experience collaborating with others. Share examples of how you've built relationships across departments to improve processes or resolve issues, showcasing your teamwork skills.
