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- Tasks: Lead a team to manage and support digital workspaces across the UK and Europe.
- Company: Join a leading marine insurer with a collaborative and empowering culture.
- Benefits: Enjoy 27 days leave, private medical insurance, and a gym allowance.
- Why this job: Make a real impact by enhancing user experience and technology support.
- Qualifications: Experience in managing IT support teams and strong problem-solving skills.
- Other info: Opportunities for professional development and career growth in a dynamic environment.
The predicted salary is between 55000 - 55000 £ per year.
You will lead a regional team of technicians, managing the EUC environment and ensuring stability and efficiency. You will be responsible for overseeing the provisioning and maintenance of user equipment, supporting office technology, and delivering deskside assistance for issues that cannot be resolved remotely.
Key responsibilities will include:
- Manage and coordinate the activities of the deskside support and provisioning teams across the UK, also factoring in support to our European offices.
- Provide coaching, training, and development opportunities to team members, ensuring consistent service standards and collaboration across regions.
- Equipment Provisioning and Management
- Oversee the lifecycle of digital workspace assets, including laptops, mobile devices, Microsoft Teams room equipment, and a wide variety of software.
- Ensure timely delivery and setup of technology for new and existing users.
- Maintain accurate records of assets and inventory, coordinating replacements and upgrades as needed.
- Manage and maintain the Microsoft Endpoint Manager and Autopilot solution, ensuring a robust and standardised user experience across all devices and roles within the organisation.
- Ensure proactive maintenance and rapid issue resolution for office technology, including AV systems, printing facilities, and network connectivity.
- Collaborate with vendors and internal teams to ensure the reliability of physical technology in all office locations.
- Drive improvements in the physical technology experience, aligned with feedback from users and stakeholders.
- Provide hands-on support for issues that cannot be resolved remotely, coordinating onsite support activities in your location.
- Partner with the DWS Provisioning & Support Manager to ensure effective hand-offs and escalation procedures between deskside and helpdesk teams.
- Contribute to the development of troubleshooting guides and best practices for deskside support.
- Support the DWS Provisioning & Support Manager in developing in-house technology and support across the NorthStandard offices.
- Work closely with the Senior Technology Service Desk Manager to align deskside and helpdesk operations, ensuring consistent service delivery and shared knowledge bases.
- Work closely with the Digital Workspace Engineering team to analyse and resolve workspace issues, and deliver substantial year-on-year improvements to the colleague digital workspace experience.
- Support ITIL-aligned practices, including incident, request, problem and knowledge management, to improve user satisfaction and operational efficiency.
- Identify and implement opportunities to enhance user support through process improvements, proactive maintenance, and user training initiatives.
- Contribute to problem management efforts by providing deskside insights into recurring issues and collaborating on root-cause analysis.
- Track and report on provisioning, maintenance, and deskside support metrics, using data to identify trends and recommend improvements.
- Provide regular feedback to the Senior Technology Service Desk Manager & DWS Provisioning & Support Manager on areas for collaboration and process refinement.
About you Skills/Qualifications/Experience
- Experience managing geographically dispersed IT support teams, including deskside and provisioning roles.
- Strong understanding of ITIL practices and their application in service delivery and support operations.
- Proven ability to collaborate effectively with helpdesk teams and other technology functions.
- Familiarity with asset management, workplace technology, and provisioning workflows.
- Excellent communication, organisational, and problem-solving skills.
- Hands-on experience with workplace technology solutions and support tools.
- ITIL Foundation v4, CompTIA A+, MS Endpoint Manager + Autopilot, M365 Modern Desktop Administrator, M365 Managing Modern Desktops.
Who we are
We are a specialist marine insurer and a member of the International Group of Protection and Indemnity clubs, owned by its shipowner members and controlled by a board of directors drawn from its membership. We’re one of the world’s leading and most influential P&I Clubs. Employing over 600 people globally, we provide an unmatched depth and breadth of expertise to our members.
Our culture and what to expect from us
Our culture is hugely important to us enabling us to fulfil our brand promise, ‘Taking on tomorrow, together’. Together we are empowered, inquisitive and courageous, giving the best of ourselves to our colleagues, customers, members and the communities we serve. We provide excellent service to members, build long-lasting relationships built on trust and understanding, and treat our colleagues in the same way. It doesn’t matter who you are or what you do, we all act as role models and celebrate our cultural principles.
We provide our people with a fantastic benefits package including:
- 27 days annual leave + bank holidays (rising with length of service).
- An annual company bonus scheme.
- Private Medical Insurance.
- Life Insurance.
- Structured learning and development with support towards obtaining professional qualifications that are relevant to your job.
- Gym Allowance / Access to Office Gym.
Salary starting from £55,000, dependant upon experience.
Digital Workspace Provisioning and Support Lead employer: NorthStandard
Contact Detail:
NorthStandard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Workspace Provisioning and Support Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a new role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Digital Workspace Provisioning and Support Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing IT support teams and your understanding of ITIL practices. We want to see how your skills align with the role of Digital Workspace Provisioning and Support Lead!
Showcase Your Leadership Skills: Since you'll be leading a team, it's crucial to demonstrate your leadership abilities. Share examples of how you've coached or developed team members in previous roles. We love seeing candidates who can inspire and uplift their teams!
Be Specific About Your Experience: When detailing your past roles, focus on specific achievements related to equipment provisioning and user support. Mention any tools or systems you've used, like Microsoft Endpoint Manager or Autopilot, to show us you're ready for the tech side of things.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team at StudySmarter!
How to prepare for a job interview at NorthStandard
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like Microsoft Endpoint Manager and Autopilot. Brush up on your knowledge of asset management and workplace technology solutions, as you’ll likely be asked about your hands-on experience with these tools.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your experience in leading geographically dispersed IT support teams. Share specific examples of how you've coached or developed team members, and how you ensure consistent service standards across regions.
✨Emphasise Collaboration
Collaboration is key in this role, so highlight your ability to work effectively with helpdesk teams and other technology functions. Prepare examples of past projects where you’ve successfully collaborated with different teams to improve service delivery or resolve issues.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills, especially regarding recurring issues and root-cause analysis. Think of specific instances where you identified a problem, implemented a solution, and improved user satisfaction, and be ready to share those stories.