Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist in efficient claims operations and provide excellent service to members and colleagues.
- Company: Leading marine insurer with a supportive and empowering culture.
- Benefits: Hybrid working, 27 days leave, annual bonus, and private medical insurance.
- Why this job: Join a dynamic team and make a real impact in the marine insurance sector.
- Qualifications: Strong team player with excellent communication skills and attention to detail.
- Other info: Opportunities for professional development and a vibrant workplace culture.
The predicted salary is between 27000 - 37800 £ per year.
The position of Claims Operations Assistant is to assist with the efficient claims operations and administration of the different geographical and specialty sectors, ensuring that the interests of members and the company are protected and reflect the company ethos by providing service excellence to Members and colleagues.
What will you be doing?
- Working with colleagues to provide a professional and responsive service, meeting needs of the claims teams and wider organisation.
- Process fee invoices, reimbursement claims, and issue credit/debit notes across various sectors and regions.
- Ensuring that payment supporting documentation, correspondence and documents are saved and filed to relevant filing system appropriately to aid reference and retrieval for the Finance and Claims teams.
- Assisting with enquiries from the claims teams / members / finance department / service providers.
- Calling external organisations to verify banking details when a new beneficiary or a change in banking details.
- Claims administration tasks relating to internal systems.
- Compiling and providing claims reports, listings and reviews.
- Editing and amending documents.
- Carrying out searches to see whether we provided cover in previous policy years, to assist claims handlers on older Occupational Disease claims directed to the club.
About you
Skills/Qualifications/Experience
Essential
- Strong team player with a supportive, motivating and hands-on approach; confident in contributing ideas and taking ownership of tasks.
- Excellent communication skills and the ability to build effective relationships at all levels, including senior stakeholders.
- Highly organised and detail-oriented, with the ability to prioritise tasks and perform well under pressure.
- Adaptable and comfortable with shifting priorities; quick to learn new systems and processes.
- Proactive problem-solver with a pragmatic mindset, self-motivated and capable of working independently.
Desirable
- Educated to A-Level standard or equivalent.
- Experience of working with Microsoft Office applications.
Who we are
We are a specialist marine insurer and a member of the International Group of Protection and Indemnity clubs, owned by its shipowner members and controlled by a board of directors drawn from its membership. We are one of the world’s leading and most influential P&I Clubs. Employing over 600 people globally, we provide an unmatched depth and breadth of expertise to our members.
Our culture and what to expect from us
Our culture is hugely important to us enabling us to fulfil our brand promise, 'Taking on tomorrow, together'. Together we are empowered, inquisitive and courageous, giving the best of ourselves to our colleagues, customers, members and the communities we serve. We provide excellent service to members, build long-lasting relationships built on trust and understanding, and treat our colleagues in the same way. It doesn’t matter who you are or what you do, we all act as role models and celebrate our cultural principles.
We provide our people with a fantastic benefits package including:
- Hybrid working
- 27 days annual leave + bank holidays (rising with length of service).
- An annual company bonus scheme.
- 15% employer pension contribution.
- 2 days volunteering leave.
- Private Medical Insurance.
- Life Insurance.
- A health care cash plan.
- Structured learning and development with support towards obtaining professional qualifications that are relevant to your job.
- An onsite gym in our Newcastle office and much more…
Salary from £27,000+, with scope to increase depending on experience.
Claims Operations Assistant employer: NorthStandard
Contact Detail:
NorthStandard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Operations Assistant
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Claims Operations Assistant role.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you align with our ethos of service excellence, so think of examples that showcase your teamwork and problem-solving skills.
✨Tip Number 3
Practice common interview questions related to claims operations. Be ready to discuss your organisational skills and how you handle pressure, as these are key in our fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team.
We think you need these skills to ace Claims Operations Assistant
Some tips for your application 🫡
Show Your Team Spirit: We want to see that you're a strong team player! In your application, highlight experiences where you've collaborated with others and contributed to a positive team environment. This will show us you can fit right in with our supportive culture.
Be Detail-Oriented: As a Claims Operations Assistant, attention to detail is key. Make sure your application is free from typos and clearly structured. Use bullet points for clarity and ensure all relevant information is easy to find. We love organised applicants!
Communicate Clearly: Excellent communication skills are essential for this role. In your written application, be clear and concise. Use straightforward language and avoid jargon. This will demonstrate your ability to communicate effectively with colleagues and stakeholders.
Tailor Your Application: Take the time to tailor your application to the job description. Highlight your relevant skills and experiences that match what we're looking for. This shows us you're genuinely interested in the role and understand what it entails. And remember, apply through our website for the best chance!
How to prepare for a job interview at NorthStandard
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of a Claims Operations Assistant. Familiarise yourself with the key responsibilities and how they align with the company's ethos of service excellence. This will help you articulate how your skills and experiences make you a perfect fit.
✨Showcase Your Team Spirit
Since this role requires a strong team player mentality, be ready to share examples of how you've successfully collaborated with colleagues in the past. Highlight your supportive and motivating approach, as well as any instances where you took ownership of tasks to drive results.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this position. Prepare to discuss how you prioritise tasks and manage your time effectively, especially under pressure. You might even want to bring along a sample of your organisational methods or tools to illustrate your point.
✨Be Ready to Problem-Solve
As a proactive problem-solver, you should be prepared to tackle hypothetical scenarios during the interview. Think about common challenges faced in claims operations and how you would approach them. This will show your pragmatic mindset and ability to adapt to shifting priorities.
