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- Tasks: Join our Digital Team to assist customers via phone, email, and live chat.
- Company: We're a thriving digital printing company in Belfast with a reputation for quality and speed.
- Benefits: Enjoy a full-time, permanent position with opportunities for growth and development.
- Why this job: Be part of a dynamic team focused on delivering top-notch customer service and support.
- Qualifications: GCSE Maths and English at Grade C or above; strong communication skills required.
- Other info: We value teamwork and are committed to equal opportunities for all applicants.
The predicted salary is between 24000 - 36000 £ per year.
Job Description Customer Services Advisor (Online Team) Due to continued growth and expansion a thriving online Digital Printing company in Belfast are seeking a new Customer Service Advisor. Founded in 1988, we have built a reputation for high quality combined with fast turnarounds and award-winning service. This is a full time, permanent position based at the Northside offices, in Dargan Crescent, Belfast. About the Role This position will be an integral part of the Digital Team where you will assist customers with enquiries via phone, email and live online chat. Respond toALL customer requests in a timely manner as advised by the Customer Services Manager, and to support the sales and production teams as and when required Obligations and duties for Customer Service Advisor Dealing with customer requests and complaints and enquiries via web chat, email and phone Ensure that all customer enquiries and complaints etc. are followed up and dealt with promptly and effectively. Provide assistance and support to other members of the sales team as may be necessary to meet customer demands Update computer system with amendments to enquiry/order/job specifications and maintain and update customer records Monitor and support team performance to ensure maximum performance from the team Be driven to achieve and maintain top quality customer service levels at all times Provide regular structured feedback to enable constant improvement of product and service levels Any other reasonable duties as required, or at the request of management. Essential criteria for Customer Service Advisor GCSE Maths and English at Grade C or above or equivalent Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach Experience of managing emotive and complex customer and client queries, concerns and complaints related to an extensive range of products Motivated by achievement of results and providing a high level of service to all customers Strong team player Desirable Criteria 1+ years experience of working in a sales or customer service environment 1 + years experience of managing customer expectations and resolution of complaints Strong desire to succeed with the ability to multitask multiple projects at once. This job description is a general outline of each post as it is currently perceived by Northside Graphics. It is not intended to be restrictive or definitive. Each member of staff will have an individual work plan agreed with them following appointment to the post, which is aligned to the organisations strategic plan. Northside Graphics are an Equal Opportunity Employer
Customer Service Advisor employer: Northside Graphics
Contact Detail:
Northside Graphics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills, especially in a digital context. Since you'll be dealing with customers via phone, email, and live chat, being articulate and clear is crucial.
✨Tip Number 3
Research Northside Graphics and their products. Understanding their offerings will allow you to provide better support and show your genuine interest in the company during your interactions.
✨Tip Number 4
Be prepared to discuss your experience with managing customer expectations and resolving complaints. Have specific examples ready that showcase your ability to handle complex situations.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential criteria for the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or sales environments. Provide specific examples of how you've successfully managed customer queries and complaints, showcasing your strong communication and empathy skills.
Showcase Your Skills: Make sure to mention your GCSE Maths and English qualifications, as well as any additional relevant training or certifications. Highlight your ability to multitask and work effectively in a team, as these are important traits for the role.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position and the company. Explain why you want to work for this digital printing company and how you can contribute to their commitment to high-quality customer service.
How to prepare for a job interview at Northside Graphics
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and empathetically during the interview. Use examples from your past experiences where you successfully handled customer inquiries or complaints.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer service scenarios. Think about times when you've dealt with difficult customers or complex issues, and be ready to explain your thought process and the outcome.
✨Highlight Your Team Player Attitude
This role requires collaboration with sales and production teams. Share examples of how you've worked effectively in a team environment, emphasizing your ability to support colleagues and contribute to team goals.
✨Demonstrate Your Motivation for Results
The company values high-quality service and achieving results. Be sure to express your motivation for providing excellent customer service and how you strive to meet and exceed customer expectations in your previous roles.
