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- Tasks: Assist customers via phone, email, and live chat with their enquiries and complaints.
- Company: Join a leading digital printing company in Belfast known for quality and fast service since 1988.
- Benefits: Enjoy professional development opportunities and a supportive team environment.
- Why this job: Be part of a dynamic team focused on delivering top-notch customer service and making a real impact.
- Qualifications: GCSE Maths and English at Grade C or above; 1+ years in customer service or sales.
- Other info: Full-time, permanent role with a Monday to Friday shift pattern.
The predicted salary is between 20800 - 36400 £ per year.
Due to continued growth and expansion within a thriving online Digital Printing company in Belfast, we are looking to recruit a passionate and enthusiastic Customer Service Advisor to join our team. Founded in 1988, we have built a reputation for high quality, combined with fast turnarounds and award-winning service. This is a full time, permanent position based at our Northside office, Dargan Crescent, Belfast.
Your New Role
Shift Pattern – Monday – Friday
About the Role
This position will be an integral part of the Digital Team where you will assist customers with enquiries via phone, email, and live online chat. Respond to ALL customer requests in a timely manner as advised by the Customer Services Manager, and to support the sales and production teams as and when required.
Obligations and Duties for Customer Service Advisor
- Dealing with customer requests and complaints and enquiries via web chat, email, and phone.
- Ensure that all customer enquiries and complaints etc. are followed up and dealt with promptly and effectively.
- Provide assistance and support to other members of the sales team as may be necessary to meet customer demands.
- Update computer system with amendments to enquiry/order/job specifications and maintain and update customer records.
- Monitor and support team performance to ensure maximum performance from the team.
- Be driven to achieve and maintain top quality customer service levels at all times.
- Provide regular structured feedback to enable constant improvement of product and service levels.
- Any other reasonable duties as required, or at the request of management.
What will you need?
Essential Criteria for Customer Service Advisor
- GCSE Maths and English at Grade C or above or equivalent.
- Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach.
- Experience of managing emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products.
- Motivated by achievement of results and providing a high level of service to all customers.
- Strong team player.
- 1+ years’ experience of working in a sales or customer service environment.
- 1+ years’ experience of managing customer expectations and resolution of complaints.
- Strong desire to succeed with the ability to multitask multiple projects at once.
This job description is a general outline of each post as it is currently perceived by Northside Graphics. It is not intended to be restrictive or definitive. Each member of staff will have an individual work plan agreed with them following appointment to the post, which is aligned to the organisations strategic plan.
Northside Graphics are an Equal Opportunity Employer.
Next Steps
Ref: CA0325
Type: Customer Service Advisor
Salary: £26,000
Closing Date: 11/04/2025
Benefits and Perks: Professional Development
Contact Detail:
Northside Graphics Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Full time,Permanent)
✨Tip Number 1
Familiarise yourself with the company’s products and services. Understanding what they offer will help you answer customer queries more effectively and demonstrate your enthusiasm for the role during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Role-playing common customer service scenarios with a friend can help you feel more confident when addressing complex customer issues.
✨Tip Number 3
Showcase your ability to multitask by preparing examples of how you've successfully managed multiple projects or customer requests in previous roles. This will highlight your organisational skills and readiness for the fast-paced environment.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Advisor (Full time,Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills and any previous roles where you managed customer queries or complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer issues in the past, demonstrating your empathy and problem-solving skills.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and ability to multitask. Mention your experience in a sales or customer service environment, as well as your GCSE qualifications in Maths and English.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at Northside Graphics Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist a customer, as this will demonstrate your commitment to providing excellent service.
✨Prepare for Common Scenarios
Anticipate questions related to handling difficult customer situations or complaints. Think of a few scenarios where you successfully resolved an issue and be ready to discuss your approach and the outcome.
✨Highlight Your Communication Skills
Since strong communication is key for this role, be prepared to showcase your ability to adapt your communication style. You might want to practice explaining complex information in a simple way, as well as demonstrating empathy during your responses.
✨Research the Company
Familiarise yourself with Northside Graphics and their services. Understanding their values and what sets them apart in the digital printing industry will help you tailor your answers and show that you're genuinely interested in being part of their team.
