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- Tasks: Assist customers with inquiries via phone and live chat, managing complaints and providing follow-ups.
- Company: Customer-focused company in Belfast with a growing team.
- Benefits: Full-time position with opportunities for career growth and development.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and at least one year of customer service experience.
The predicted salary is between 24000 - 36000 £ per year.
A customer-focused company in Belfast seeks a full-time Customer Service Advisor to join their growing team. In this role, you will assist customers with inquiries through various channels, including phone and live chat.
Responsibilities
- Managing customer complaints
- Providing timely follow-ups
- Supporting sales teams
Qualifications
- Strong communication skills
- At least one year of experience in customer service
- A desire to maintain high service levels
Online Customer Success Advocate in Belfast employer: Northside Graphics Ltd
Contact Detail:
Northside Graphics Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Customer Success Advocate in Belfast
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and customer service approach will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle complaints or inquiries, and be ready to share examples from your past experience. This will demonstrate your problem-solving skills and ability to maintain high service levels.
✨Tip Number 3
Don’t underestimate the power of follow-up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
✨Tip Number 4
Apply through our website! We want to make it easy for you to connect with us. Plus, it shows that you’re proactive and keen on joining our customer-focused team in Belfast.
We think you need these skills to ace Online Customer Success Advocate in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for the Online Customer Success Advocate role, make sure your application reflects this. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service.
Tailor Your Application: We want to see how you fit into our team! Take a moment to customise your CV and cover letter to highlight your experience and skills that align with the job description. This shows us you’re genuinely interested in the role.
Highlight Your Customer Service Experience: If you've got at least a year of customer service experience under your belt, make it shine! Share specific examples of how you've managed complaints or supported sales teams in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Northside Graphics Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about common customer service situations you might face in this role, like handling complaints or providing support. Prepare specific examples from your past experience that demonstrate your problem-solving skills and ability to maintain high service levels.
✨Practice Your Communication Skills
Since strong communication skills are crucial for this position, practice articulating your thoughts clearly and confidently. You could even do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering potential questions.
✨Follow Up After the Interview
Don’t forget to send a thank-you email after your interview! It’s a great way to express your appreciation for the opportunity and reiterate your enthusiasm for the role. A simple note can leave a lasting impression on the hiring team.
