Account Manager (Full time,Permanent)

As Account Manager, you will own and develop a portfolio of existing key accounts for Northside Graphics Limited.

You will be responsible for retaining customers, growing profitable sales and delivering excellent customer service, including preparing quotations and processing orders.

You will build a detailed understanding of each customer’s requirements, proactively identify opportunities for repeat and additional business, and take ownership of their day-to-day experience.

You will also support the wider Sales Team, particularly the Business Development Manager, with customer enquiries, quotations and the smooth handover of newly won accounts.

Your New Role

Key Responsibilities

• Account ownership and growth
• Act as the main point of contact for an agreed portfolio of existing key accounts, building strong and lasting customer relationships.
• Maintain regular, proactive contact to understand customers’ print requirements, buying patterns and upcoming projects.
• Retain and grow account revenue through repeat business, relevant product recommendations, cross-selling and upselling.
• Identify declining spend, reduced contact or service concerns early, and agree actions to protect and recover the relationship.
• Work towards agreed account retention, sales growth and margin targets, operating within approved pricing and discount arrangements.
• Customer service and order management
• Prepare accurate quotations promptly, follow up outstanding quotes and convert opportunities into confirmed orders.
• Process orders accurately, confirming specifications, quantities, pricing, artwork requirements and delivery expectations.
• Work closely with pre-press, design, production and despatch to progress orders and keep customers informed of any changes.
• Take ownership of customer queries and complaints, coordinating timely resolution and escalating issues where required.
• Sales team and Business Development Manager support
• Support the Business Development Manager with quotations, customer follow-up and order administration, helping them progress new business opportunities.
• Share customer feedback and opportunities with the Sales Team, and provide cover and practical support during busy periods.
• Records and reporting
• Maintain accurate customer records, quotations, orders and follow-up actions within the Management Information System.
• Provide regular reports on account performance, quote conversion, growth opportunities and retention risks.
• Contribute ideas to improve customer service, sales processes and coordination across departments

What will you need?

• Experience in account management, sales or customer service, with evidence of building and maintaining business customer relationships.
• Excellent communication and interpersonal skills, with the ability to understand customer needs and build trust.
• A customer-first approach combined with the commercial confidence to identify and convert sales opportunities.
• Strong attention to detail and the ability to prepare accurate quotations, process orders and maintain customer records.
• Good organisational skills, with the ability to manage competing priorities, meet deadlines and follow through on commitments.
• Proficiency with Microsoft Office and confidence using customer or sales management systems.
• A proactive, self-motivated approach and the ability to work independently and as part of a team.
• GCSE Maths and English at Grade C or above, or equivalent.
• Experience within the print industry, or experience purchasing print in a marketing or related role.
• Experience managing a portfolio of business accounts and achieving retention or sales growth targets.
• Experience using a computerised print Management Information System and CRM software.
• Performance Measures

Objectives will be agreed for customer retention, profitable account growth, quotation turnaround and conversion, order accuracy, customer service and support for the Sales Team

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