At a Glance
- Tasks: Support multiple business entities with administrative tasks and ensure smooth operations.
- Company: Join a dynamic team focused on efficiency and collaboration.
- Benefits: Flexible working hours, competitive pay, and opportunities for growth.
- Other info: Fast-paced environment with plenty of room for personal development.
- Why this job: Be the backbone of our operations and make a real difference every day.
- Qualifications: Strong organisational skills and experience in administrative roles required.
The predicted salary is between 24000 - 28000 £ per year.
We are seeking a highly organized, detail-oriented Administrative Assistant to provide administrative support across multiple business entities. This role is responsible for ensuring efficient day-to-day operations by managing communications, coordinating services, and supporting internal teams through a wide range of administrative functions. The ideal candidate is proactive, adaptable, and capable of multitasking in a fast-paced, multi-portfolio environment.
Key Responsibilities
- Communication & Coordination
- Answer and manage incoming telephone calls, emails, and general inquiries
- Direct inquiries to the appropriate departments or personnel
- Maintain professional and responsive communication with clients, partners, and internal teams
- Track communications and ensure timely responses and follow-ups
- Administrative Support
- Perform general administrative duties including filing, data entry, and document preparation
- Maintain organized records across multiple business entities
- Assist with scheduling meetings, appointments, and calendars
- Prepare reports, summaries, and correspondence as required
- Service Coordination
- Coordinate services and requests between departments and external providers
- Ensure all requests are logged, tracked, and followed through to completion
- Monitor progress and provide updates to stakeholders
- Information Management
- Maintain accurate databases and records
- Ensure proper documentation and information flow between departments
- Assist in maintaining compliance with company procedures and protocols
- Cross-Entity Support
- Provide administrative assistance across multiple business units
- Adapt to varying priorities and workflows between different entities
- Support business operations, projects, and team initiatives
- Ad Hoc Duties
- Perform additional administrative and operational tasks as assigned
- Support special projects, events, or business initiatives
KPIs & Performance Metrics
- Communication Efficiency
- Response Time: Emails responded to within 24 hours; Calls answered or returned within same business day
- Call Handling Quality: Accurate routing of inquiries (≥95% correctly directed)
- Follow-Up Completion Rate: ≥95% of inquiries tracked and closed
- Task & Workflow Management
- Task Completion Rate: ≥95% of assigned tasks completed on time
- Turnaround Time: Standard admin requests completed within 24–48 hours
- Backlog Control: Maintain minimal pending tasks (target: < 10 active overdue items)
- Service Coordination Performance
- Request Tracking Accuracy: 100% of service requests logged and documented
- Completion Rate: ≥90% of coordinated requests completed within agreed timelines
- Stakeholder Updates: Regular updates provided on all active requests
- Data & Record Accuracy
- Data Entry Accuracy: ≥98% accuracy in records and documentation
- File Management: All systems maintained in organized and audit-ready condition
- Compliance Adherence: 100% compliance with internal documentation procedures
- Productivity & Time Management
- Multi-Entity Efficiency: Ability to manage workload across multiple entities without delays
- Calendar Management Accuracy: ≥98% accuracy in scheduling (minimal conflicts/errors)
- Work Prioritization: Demonstrates effective prioritization of urgent vs routine tasks
- Customer & Internal Satisfaction
- Response Quality: Positive feedback from internal teams and clients
- Professionalism: Maintains high standard of communication and service delivery
- Issue Resolution: Timely and effective handling of escalations
- Initiative & Adaptability
- Process Improvement Contributions: Identifies and suggests workflow improvements
- Flexibility: Effectively adapts to shifting priorities and business needs
- Reliability: Consistent performance with minimal supervision
Qualifications & Requirements
- Proven experience in an administrative or office support role
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Ability to multitask and prioritize across multiple responsibilities
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Professional demeanor with strong customer service orientation
- High level of discretion and confidentiality
Reporting Line
Reports to: Operations Manager / Business Development Manager
Administrative Assistant employer: Northshore Medical And Aesthetics Center Ltd
As an Administrative Assistant at our company, you will thrive in a dynamic and supportive work environment that values efficiency and collaboration across multiple business entities. We offer comprehensive training and development opportunities to help you grow your skills while enjoying a flexible virtual work setting that promotes work-life balance. Join us to be part of a team that prioritises communication, professionalism, and continuous improvement, making it an excellent place for meaningful and rewarding employment.
Contact Details:
Northshore Medical And Aesthetics Center Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Assistant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for an Administrative Assistant role, and they might just have the inside scoop on openings.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. Focus on common questions for administrative roles, and don’t forget to highlight your multitasking skills!
✨Tip Number 3
Show off your organisational skills! When you get the chance, share examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Administrative Assistant
Some tips for your application 🫡
Show Off Your Organisational Skills:As an Administrative Assistant, being organised is key! Make sure your application highlights your ability to manage multiple tasks and keep everything in order. We want to see how you can juggle responsibilities like a pro!
Communicate Clearly:Since communication is a big part of this role, ensure your written application is clear and professional. Use concise language and check for any typos or errors. We love a candidate who pays attention to detail!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We appreciate when candidates take the time to connect their background with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Northshore Medical And Aesthetics Center Ltd
✨Know the Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and KPIs mentioned, like communication efficiency and task management. This will help you tailor your answers to show how your skills align perfectly with what they’re looking for.
✨Showcase Your Organisational Skills
As an Administrative Assistant, being organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight your ability to maintain accurate records and ensure timely responses, as these are key aspects of the role.
✨Practice Professional Communication
Since the role involves a lot of communication, practice how you articulate your thoughts clearly and professionally. You might want to prepare for common questions about handling inquiries or coordinating services. Demonstrating your communication skills during the interview can set you apart.
✨Be Ready to Adapt
The job requires adaptability in a fast-paced environment. Think of instances where you had to adjust to changing priorities or workflows. Be prepared to discuss how you handle unexpected challenges and maintain productivity across multiple entities.
