Service Designer / UX Researcher in Manchester

At Northrop Grumman UK, our mission is to solve the most complex challenges by shaping the technology and solutions of tomorrow. As a Senior UX Designer, you will be responsible for the design of high-quality artefacts to support the features defined from the projects prioritised roadmap. This role supports the ever-increasing need to protect our national security through the development of software applications in an Agile environment to collect data, analyse it, and allow our customers to make informed decisions.

Reporting to the Lead UX Designer, you will be a linchpin in leading small teams to deliver quality outcomes. You'll have the chance to work on exciting and important projects where you will be at the forefront of UX design. Our UK Cyber & Intelligence business combines modern software development approaches with a rich heritage and experience in the Defence and security sectors. Our customers have complex and sensitive data and information requirements requiring a mission partner who quickly understands the context, delivering and sustaining a portfolio of challenging technology projects at scale and pace, supporting them through an ambitious digital transformation programme.

• Confidently explain and present choices made in the final design to varying audiences.
• Responsible for the creation of artefacts that support the lean process including wireframes, prototypes, customer journey maps, testing, and research.
• Able to lead the development of those features, ensuring the work is consistent and fulfils the design aims.
• Lead small teams, being accountable for the quality of delivery.
• Facilitate workshops to build collaboration between project team members.
• Liaise with Product Owners and project Stakeholders as well as key role holders within the project team to help deliver the desired user experience.

We are looking for:

• A varied portfolio that demonstrates the quality of your design thinking and research/testing methods.
• Some experience of managing designers and project work.
• Excellent communication skills used to present ideas and feedback to help the project team as well as provide feedback to other UX designers to ensure the quality control is maintained as set out by the UX charter.
• A solid understanding of UX practices within software development.
• A good understanding of accessibility (WCAG 2.1) and inclusive design techniques or a keen willingness to learn.

If you don't meet every single requirement, we still encourage you to apply.

Security clearance: We can offer you a range of flexible working options to suit you, including optional compressed working schedule with every other Friday off. Our benefits include private health care, cash health plan, holiday buy and sell, career development opportunities, and performance bonuses.

A mission to believe in – Every day we contribute to building a more secure and connected world, expanding our reach from land, sea, and air to space and cyberspace. From engineering data and intelligence solutions to developing maritime navigation and control systems and innovating command and control systems for the UK and NATO, what we do together matters.

From our Employee Resource Groups backed by thousands of employees to our partnerships with the Association For Black and Minority Ethnic Engineers, Forces Transition Group, Mind, and Women in Defence – we are passionate about growing and supporting our inclusive community where everyone can belong.

Your career, your way - Shape your career journey with diverse roles, mentorship, and development opportunities that fuel your curiosity, channel your expertise, and nurture your passion. Balance your professional career with your personal life through our health and wellbeing benefits, discount schemes, and investment in your future development.

Yes – Submit your application online.

Summary Location: T011 GBR - Manchester - Capstan House Type: Full time