At a Glance
- Tasks: Lead IT service management activities and improve service delivery across complex environments.
- Company: Join Northrop Grumman UK, a leader in innovative technology solutions.
- Benefits: Flexible working, private healthcare, career development, and performance bonuses.
- Other info: Inclusive environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on national security while growing your career.
- Qualifications: Experience in service management and strong understanding of ITIL principles.
The predicted salary is between 40000 - 60000 £ per year.
UK CITIZENSHIP REQUIRED FOR THIS POSITION: Yes
CLEARANCE TYPE: UK-Highest Level of Government Clearance
TRAVEL: Yes, 10% of the Time
Salary: £50,000 - £70,000
What’s your possible? At Northrop Grumman UK, you are part of a team driving innovation where it matters most – solving tomorrow's challenges and shaping the technology solutions of the future. It’s what we call Defining Possible. This mindset goes beyond our customer solutions; it’s the foundation for your career development and the impact we have within our communities.
The Opportunity
This is more than just a job; it’s a mission. As an IT Service Manager, you’ll join our National Security Solutions (NSS) organisation, working at the heart of complex technical environments that support some of the UK’s most critical customer missions. You’ll be part of a collaborative and multi-disciplinary team focused on improving how services are delivered, operated, and evolved — ensuring they are dependable, resilient and aligned to customer needs. You will play a key role in shaping service excellence: influencing how services are designed, supporting operational teams, building strong customer relationships, and ensuring the frameworks we work within drive measurable value. No two days are the same, and your impact will be felt across the full service lifecycle.
What You’ll Be Doing
- Leading service management activities across the full lifecycle, from design and transition through to operation and continual improvement.
- Building strong, trusted relationships with customers and stakeholders to understand expectations and ensure service delivery meets agreed performance levels.
- Identifying and resolving service issues, risks, and obstacles — taking ownership of problems and driving solutions.
- Supporting change, incident, problem, and release management processes to ensure services remain stable, resilient, and effective.
- Working across teams to embed best practice, streamline ways of working, and champion continual service improvement.
What We’re Looking For
- Experience in service management roles, with a strong understanding of ITIL principles and the service lifecycle.
- The ability to navigate complex technical environments and engage confidently with stakeholders at all levels.
- A proactive approach to problem solving, risk management, and service assurance.
- Strong communication and collaboration skills, with the ability to influence without authority.
- Experience using common tooling such as MS Office, MS Teams, Confluence, Jira, SharePoint or similar.
Desirable:
- Knowledge of DevSecOps, Agile delivery methods, or experience working within secure or mission-led environments.
If you meet most, but not all, of the criteria — we still encourage you to apply. Your potential matters to us.
Security Clearance
Due to the nature of our work, you must be a UK citizen to apply. You must currently hold the highest level of UK Government security clearance. Our recruitment team can advise and support you throughout the process.
Benefits
- Flexible working options, including the ability to request a compressed fortnight
- Private healthcare
- Cash health plan
- Holiday buy and sell options
- Career development and mentorship programmes
- Performance-related bonuses
Why Join Us?
A Mission to Believe In: Every day, you will help deliver solutions that make the world more secure and more connected. Your work will have purpose and lasting impact.
A Place to Belong and Thrive: We’re committed to creating an inclusive environment where every voice matters and everyone can be themselves.
Your Career, Your Way: Whether you want to deepen your craft, broaden your experience, or explore new pathways, we’ll support your growth with training, development programmes, and internal mobility. Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce.
IT Service Manager employer: Northrop Grumman
At Northrop Grumman UK, we are not just offering a job; we are providing a mission-driven environment where innovation meets purpose. As a Project Manager in our Cyber & Intelligence business, you will thrive in a collaborative culture that values every voice and supports your career growth through mentorship and diverse opportunities. With flexible working options, private healthcare, and a commitment to employee wellbeing, you will be part of a team making a real-world impact while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially since this role is about delivering solutions that make the world more secure. Tailor your answers to show how you align with their goals.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves navigating complex technical environments, be ready to discuss how you've tackled challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace IT Service Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in service management and ITIL principles. We want to see how your skills align with the role of IT Service Manager, so don’t hold back!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled service issues or risks in the past. We love seeing a proactive approach, so share those success stories that demonstrate your ability to drive solutions.
Highlight Communication Skills:Since this role involves building strong relationships with customers and stakeholders, make sure to emphasise your communication and collaboration skills. We’re looking for someone who can influence without authority, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Northrop Grumman UK!
How to prepare for a job interview at Northrop Grumman
✨Know Your ITIL Inside Out
As an IT Service Manager, a solid grasp of ITIL principles is crucial. Brush up on the service lifecycle and be ready to discuss how you've applied these principles in past roles. This will show your understanding of service management and your ability to navigate complex environments.
✨Build Relationships Before the Interview
Start networking with current employees or others in the industry. Understanding the company culture and the team dynamics can give you an edge. Plus, having someone vouch for you can make a big difference when it comes to decision time.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific service issues or stakeholder interactions. Prepare examples from your experience where you identified problems and drove solutions. This will demonstrate your proactive approach and problem-solving skills.
✨Showcase Your Communication Skills
As you'll need to influence without authority, practice articulating your thoughts clearly and confidently. Be ready to discuss how you've successfully communicated with various stakeholders in the past, ensuring everyone is aligned and informed.
