At a Glance
- Tasks: Lead IT service management and ensure top-notch service delivery for critical missions.
- Company: Join Northrop Grumman UK, a leader in innovative technology solutions.
- Benefits: Competitive salary, career development opportunities, and a chance to make a real impact.
- Other info: Work in a dynamic environment with opportunities for growth and training.
- Why this job: Shape the future of technology while supporting national security initiatives.
- Qualifications: Experience in service management and strong understanding of ITIL principles required.
No relocation assistance available.
TRAVEL: Yes, 10% of the Time.
Location: Cheltenham (onsite).
Citizenship Required: UK.
Clearance Type: Highest level of UK Government clearance.
Salary: 50,000 - 70,000.
What's your possible? At Northrop Grumman UK, you are part of a team driving innovation where it matters most – solving tomorrow's challenges and shaping the technology solutions of the future. It's the foundation for your career development and the impact we have within our communities.
As an IT Service Manager, you'll join our National Security Solutions (NSS) organisation, working at the heart of complex technical environments that support some of the UK's most critical customer missions. You will play a key role in shaping service excellence: influencing how services are designed, supporting operational teams, building strong customer relationships, and ensuring the frameworks we work within drive measurable value.
Building strong, trusted relationships with customers and stakeholders to understand expectations and ensure service delivery meets agreed performance levels. Identifying and resolving service issues, risks, and obstacles — taking ownership of problems and driving solutions.
What We're Looking For:
- Experience in service management roles, with a strong understanding of ITIL principles and the service lifecycle.
- A proactive approach to problem solving, risk management, and service assurance.
- Experience using common tooling such as MS Office, MS Teams, Confluence, Jira, SharePoint or similar.
- Knowledge of DevSecOps, Agile delivery methods, or experience working within secure or mission-led environments.
- You must currently hold the highest level of UK Government security clearance.
A Mission to Believe In:
Every day, you will help deliver solutions that make the world more secure and more connected.
Your Career, Your Way:
Whether you want to deepen your craft, broaden your experience, or explore new pathways, we'll support your growth with training, development programmes, and internal mobility.
Summary Location: United Kingdom-Cheltenham Type: Full time.
IT Manager - Contract in Cheltenham employer: Northrop Grumman
Northrop Grumman UK is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration. As a Lead Software Engineer, you will benefit from a flexible hybrid model, extensive mentorship opportunities, and the chance to work on impactful projects that shape the future of technology. With a strong focus on employee growth and development, Northrop Grumman UK is committed to fostering a supportive environment where your contributions truly matter.
