IT Service Manager in Cheltenham

UK CITIZENSHIP REQUIRED FOR THIS POSITION: Yes.

RELOCATION ASSISTANCE: No relocation assistance available.

CLEARANCE TYPE: UK-Highest Level of Government Clearance.

TRAVEL: Yes, 10% of the Time.

Location: Cheltenham (onsite)

Citizenship Required: UK

Clearance Type: Highest level of UK Government clearance

Salary: £50,000 - £70,000

The Opportunity

What’s your possible? At Northrop Grumman UK, you are part of a team driving innovation where it matters most – solving tomorrow’s challenges and shaping the technology solutions of the future. It’s what we call Defining Possible. This mindset goes beyond our customer solutions; it’s the foundation for your career development and the impact we have within our communities. This is more than just a job; it’s a mission.

What You’ll Be Doing:

• Leading service management activities across the full lifecycle, from design and transition through to operation and continual improvement.
• Building strong, trusted relationships with customers and stakeholders to understand expectations and ensure service delivery meets agreed performance levels.
• Identifying and resolving service issues, risks, and obstacles — taking ownership of problems and driving solutions.
• Supporting change, incident, problem, and release management processes to ensure services remain stable, resilient, and effective.
• Working across teams to embed best practice, streamline ways of working, and champion continual service improvement.

What We’re Looking For:

• Experience in service management roles, with a strong understanding of ITIL principles and the service lifecycle.
• The ability to navigate complex technical environments and engage confidently with stakeholders at all levels.
• A proactive approach to problem solving, risk management, and service assurance.
• Strong communication and collaboration skills, with the ability to influence without authority.
• Experience using common tooling such as MS Office, MS Teams, Confluence, Jira, SharePoint or similar.
• Desirable: Knowledge of DevSecOps, Agile delivery methods, or experience working within secure or mission-led environments.

If you meet most, but not all, of the criteria — we still encourage you to apply. Your potential matters to us.

Security Clearance: Due to the nature of our work, you must be a UK citizen to apply. You must also be able to obtain and maintain the highest level of UK Government security clearance.

Benefits:

• Flexible working options, including the ability to request a compressed fortnight
• Private healthcare
• Cash health plan
• Holiday buy and sell options
• Career development and mentorship programmes
• Performance-related bonuses

Why Join Us?

• A Mission to Believe In: Every day, you will help deliver solutions that make the world more secure and more connected. Your work will have purpose and lasting impact.
• A Place to Belong and Thrive: We’re committed to creating an inclusive environment where every voice matters and everyone can be themselves.
• Your Career, Your Way: Whether you want to deepen your craft, broaden your experience, or explore new pathways, we’ll support your growth with training, development programmes, and internal mobility.

Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce.