At a Glance
- Tasks: Lead IT service management activities and improve service delivery across complex environments.
- Company: Join Northrop Grumman UK, a leader in innovative technology solutions.
- Benefits: Enjoy flexible working, private healthcare, career development, and performance bonuses.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact on critical missions while shaping service excellence.
- Qualifications: Experience in service management and strong understanding of ITIL principles required.
The predicted salary is between 50000 - 70000 £ per year.
UK CITIZENSHIP REQUIRED FOR THIS POSITION: Yes
RELOCATION ASSISTANCE: No relocation assistance available
TRAVEL: Yes, 10% of the Time
Salary: £50,000 - £70,000
At Northrop Grumman UK, you are part of a team driving innovation where it matters most – solving tomorrow’s challenges and shaping the technology solutions of the future. It’s what we call Defining Possible. This mindset goes beyond our customer solutions; it’s the foundation for your career development and the impact we have within our communities.
The Opportunity
This is more than just a job; it’s a mission. As an IT Service Manager, you’ll join our National Security Solutions (NSS) organisation, working at the heart of complex technical environments that support some of the UK’s most critical customer missions. You’ll be part of a collaborative and multi-disciplinary team focused on improving how services are delivered, operated, and evolved — ensuring they are dependable, resilient and aligned to customer needs. You will play a key role in shaping service excellence: influencing how services are designed, supporting operational teams, building strong customer relationships, and ensuring the frameworks we work within drive measurable value. No two days are the same, and your impact will be felt across the full service lifecycle.
What You’ll Be Doing
- Leading service management activities across the full lifecycle, from design and transition through to operation and continual improvement.
- Building strong, trusted relationships with customers and stakeholders to understand expectations and ensure service delivery meets agreed performance levels.
- Identifying and resolving service issues, risks, and obstacles — taking ownership of problems and driving solutions.
- Supporting change, incident, problem, and release management processes to ensure services remain stable, resilient, and effective.
- Working across teams to embed best practice, streamline ways of working, and champion continual service improvement.
What We’re Looking For
- Experience in service management roles, with a strong understanding of ITIL principles and the service lifecycle.
- The ability to navigate complex technical environments and engage confidently with stakeholders at all levels.
- A proactive approach to problem solving, risk management, and service assurance.
- Strong communication and collaboration skills, with the ability to influence without authority.
- Experience using common tooling such as MS Office, MS Teams, Confluence, Jira, SharePoint or similar.
Desirable: Knowledge of DevSecOps, Agile delivery methods, or experience working within secure or mission-led environments. If you meet most, but not all, of the criteria — we still encourage you to apply. Your potential matters to us.
Security Clearance
Due to the nature of our work, you must be a UK citizen to apply. You must currently hold the highest level of UK Government security clearance. Our recruitment team can advise and support you throughout the process: talentenquiries@uk.ngc.com
Benefits
- Flexible working options, including the ability to request a compressed fortnight
- Private healthcare
- Cash health plan
- Holiday buy and sell options
- Career development and mentorship programmes
- Performance-related bonuses
Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce.
IT Service Manager employer: Northrop Grumman Corp. (JP)
At Northrop Grumman UK, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Cheltenham where innovation meets mission-driven work. Our commitment to employee growth is evident through our career development programmes and mentorship opportunities, while our flexible working options and performance-related bonuses ensure a rewarding work-life balance. Join us to be part of a diverse and inclusive team that values your contributions and empowers you to shape the future of technology solutions.
Contact Details:
Northrop Grumman Corp. (JP) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially since Northrop Grumman is all about innovation and service excellence. Tailor your answers to show how you fit into their vision.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves navigating complex technical environments, be ready to discuss how you've tackled challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace IT Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Manager role. Highlight your experience in service management and any relevant ITIL principles you've worked with. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission. Be sure to mention any experience you have in complex technical environments.
Showcase Your Problem-Solving Skills:In your application, don’t forget to highlight your proactive approach to problem-solving and risk management. We love candidates who take ownership of issues and drive solutions, so share some examples!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward, and our recruitment team is here to support you throughout the process. Don’t hesitate to reach out if you have questions!
How to prepare for a job interview at Northrop Grumman Corp. (JP)
✨Know Your ITIL Inside Out
As an IT Service Manager, a solid grasp of ITIL principles is crucial. Brush up on the service lifecycle and be ready to discuss how you've applied these principles in past roles. This will show your understanding of service management and your ability to drive improvements.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and resolved service issues in previous positions. Highlight your proactive approach to risk management and how you’ve taken ownership of problems. This will demonstrate your capability to handle challenges effectively.
✨Build Rapport with Stakeholders
Strong communication is key! Think of ways you've built trusted relationships with customers and stakeholders. Be ready to share specific instances where your collaboration led to successful service delivery or improvement.
✨Familiarise Yourself with Tools
Since you'll likely be using tools like MS Teams, Jira, and Confluence, make sure you're comfortable discussing your experience with them. If you have any specific achievements related to these tools, bring them up to showcase your technical proficiency.
