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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for users across Europe, the Middle East, and Asia.
- Company: Join Northrop Grumman, a leader in innovative technology solutions.
- Benefits: Enjoy flexible working, private medical insurance, and career development opportunities.
- Other info: Diverse and inclusive workplace with excellent growth potential.
- Why this job: Make a real impact by supporting critical programmes and enhancing user experience.
- Qualifications: Strong communication skills and experience with Microsoft technologies are essential.
The predicted salary is between 30000 - 33000 £ per year.
UK CITIZENSHIP REQUIRED FOR THIS POSITION: Yes
RELOCATION ASSISTANCE: No relocation assistance available
TRAVEL: Yes, 10% of the Time
Clearance: SC (or eligible)
The Opportunity
This is more than just a job; it’s a mission. As an IT Support Engineer, you will be a key member of our EMEA IT Service Desk, supporting approximately 1,000 users across Europe, the Middle East and Asia. Based in Cheltenham, you will help ensure our people stay connected, productive and secure by delivering high‑quality IT support and continually improving our IT services. Working alongside colleagues across multiple sites and cultures, you will troubleshoot complex technical issues, support day‑to‑day operations, and contribute to projects that modernise and strengthen our IT estate. Your work will directly enable teams delivering critical programmes and solutions.
What you’ll be doing:
- Provide day‑to‑day IT support as part of the EMEA Service Desk, resolving incidents and requests in line with service level agreements.
- Support and maintain end‑user devices including laptops, thin clients, printers and mobile devices.
- Work with wider IT teams to analyze and resolve end‑to‑end tickets.
- Administer joiners, movers and leavers, including laptop builds and mobile device deployment.
- Manage IT assets and support hardware refreshes and the implementation of new systems.
- Research and recommend new technologies that enhance IT service delivery and user experience.
What we’re looking for:
Essential experience and skills:
- Strong communication and interpersonal skills with a customer‑focused approach.
- Experience working within the Microsoft technology stack, including Microsoft 365, Active Directory, Azure and Teams administration.
- Solid knowledge of end‑user device technologies and associated software and applications.
- Experience using ITSM or ticketing systems in a busy support environment.
- Ability to manage multiple priorities and work effectively under pressure.
- Confidence working with global technical teams and end users across different cultures.
Desirable experience:
- Experience supporting manufacturing, engineering, development or production environments, including classified systems.
- Familiarity with ServiceNow.
- Experience with Intune or other MDM solutions, group policy, patch management or PowerShell scripting.
Security Clearance:
Due to the nature of our work, you must be a UK national. You must be able to gain and maintain UK Government Security Check (SC) clearance.
What we can offer you:
- Flexible working options, including a compressed fortnight.
- Private medical insurance and cash health plan.
- Holiday buy and sell scheme.
- Performance‑related bonus.
- Career development, training and learning opportunities.
Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce.
Service Desk Engineer in Cheltenham employer: Northrop Grumman Corp. (JP)
Contact Detail:
Northrop Grumman Corp. (JP) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to IT support. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your tech skills! Bring examples of how you've tackled complex issues in the past. Whether it’s a tricky ticket you resolved or a project you contributed to, real-life stories can make you stand out.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Desk Engineer in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience with Microsoft technologies and IT support, as these are key for us. Use specific examples that showcase your skills in troubleshooting and customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about IT support and how you can contribute to our mission. Be sure to mention any relevant experience and how it aligns with what we’re looking for.
Showcase Your Communication Skills: Since strong communication is essential for this role, make sure your application reflects this. Use clear and concise language, and don’t hesitate to demonstrate your interpersonal skills through examples of past teamwork or customer interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Northrop Grumman Corp. (JP)
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Microsoft technology stack, especially Microsoft 365, Active Directory, and Azure. Be ready to discuss how you've used these tools in past roles, as this will show your technical prowess and relevance to the job.
✨Show Off Your Customer Service Skills
Since this role is all about supporting users, be prepared to share examples of how you've successfully resolved IT issues for customers in the past. Highlight your communication skills and your ability to stay calm under pressure—these are key traits for a Service Desk Engineer.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM or ticketing systems like ServiceNow, make sure to mention it! If not, do a bit of research on how these systems work and be ready to discuss how you would manage incidents and requests effectively.
✨Cultural Awareness is Key
Given that you'll be working with teams across different cultures, it's important to demonstrate your ability to communicate and collaborate effectively in a diverse environment. Share any experiences you've had working with international teams or adapting to different cultural contexts.