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For Companies At a Glance
- Tasks: Handle customer calls and manage complaints in a fast-paced environment.
- Company: Growing tech-led organisation with a focus on customer service.
- Benefits: Earn £17 per hour with immediate start and stable office-based role.
- Why this job: Join a modern team and make a real difference in customer experiences.
- Qualifications: Previous call centre experience and strong communication skills.
- Other info: Dynamic work environment with opportunities for professional growth.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Paddington, London (Office-Based – 5 Days Per Week) £17 per hour Immediate Start Available
We are recruiting for a growing, technology-led organisation expanding its Customer Service and Call Centre team in London. This opportunity is ideal for candidates with previous call centre or contact centre experience, particularly those confident handling customer complaints and escalations in a structured, fast-paced environment.
The Role
- Handle inbound customer calls
- Respond to customer emails and digital enquiries
- Manage complaints and escalations professionally
- Take ownership of cases from start to resolution
- Update CRM systems and maintain accurate records
- Deliver consistent, high-quality customer service
This is a fully office-based role, working Monday to Friday in Paddington.
What We’re Looking For
- Previous experience in a call centre or contact centre
- Experience handling complaints or escalated customer issues
- Strong telephone manner
- Clear written communication skills
- Ability to remain calm and professional under pressure
- Comfortable working in a structured, performance-driven environment
- Available to start ASAP
Desirable Skills
- Experience in a high-volume contact centre
- Multi-channel support experience (phone, email, live chat, social media)
- Experience using CRM or ticketing systems
- Exposure to regulated or compliance-led environments
- Strong attention to detail and accurate data entry
What’s On Offer
- £17 per hour
- Immediate start
- Stable, office-based opportunity
- Modern, technology-driven business environment
If you have call centre experience and are looking for your next opportunity in a professional customer service team, apply today.
Call Centre Customer Service Advisor in Westminster employer: Northreach
Contact Detail:
Northreach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Customer Service Advisor in Westminster
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you handle those tricky complaints like a pro during the real deal.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and keen to learn more about the role. Ask about their approach to handling escalations or how they support their team in a fast-paced environment.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing candidates who take the initiative to connect directly with us. Plus, it makes tracking your application super easy!
We think you need these skills to ace Call Centre Customer Service Advisor in Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your call centre experience and any specific skills related to handling complaints. We want to see how your background fits the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Service Advisor role. Mention your ability to stay calm under pressure and your strong communication skills – we love that!
Showcase Your Customer Service Skills: In your application, give examples of how you've successfully managed customer complaints in the past. We’re looking for candidates who can take ownership of cases and resolve issues effectively, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible. Don’t miss out on this opportunity!
How to prepare for a job interview at Northreach
✨Know Your Stuff
Before the interview, brush up on your knowledge of the company and its services. Familiarise yourself with their approach to customer service, especially how they handle complaints. This will show that you’re genuinely interested and prepared.
✨Showcase Your Experience
Be ready to discuss your previous call centre experience in detail. Prepare specific examples of how you've successfully managed complaints or escalated issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Stay Calm Under Pressure
Since this role involves handling complaints, practice staying calm and professional during the interview. You might be asked situational questions about difficult customers, so think of ways you’ve diffused tense situations in the past.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, training processes, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
