Location: Hybrid - Berkshire with travel to Birmingham
A UK multi-currency prepaid card provider is replacing its core card-processing platform. It's a major programme touching almost every part of the operation: customer servicing, card management, finance, fraud, disputes, reconciliation and compliance.
They need an experienced process consultant to map how the business runs today, design how it will run on the new platform, and get the teams ready to switch over. It's a hands-on role at the centre of the programme, working directly with ops, technology, suppliers and senior stakeholders.
What you'll do
- Run discovery workshops and interviews across the business to capture every BAU process, including the informal ones and the spreadsheet workarounds.
- Produce end-to-end As-Is process maps across onboarding, card lifecycle, fraud, disputes and chargebacks, reconciliation, settlement, compliance and reporting.
- Design To-Be processes aligned to the new processing and KYC platforms, simplifying and automating where possible.
- Carry out gap and impact analysis across process, technology, people and system roles and permissions.
- Assess training needs and support business readiness and adoption.
- Build the inventory of legacy systems and shadow processes, and recommend what gets retired.
What you'll bring
- A strong track record in business process mapping and transformation within payments, cards or financial services.
- Experience on a card-processing platform migration or major core-system change. FIS Cortex, TSYS PRIME or similar is a strong advantage.
- Working knowledge of card operations: issuing, disputes and chargebacks, fraud, reconciliation, settlement.
- Confident workshop facilitation, with the ability to get clarity from busy ops teams.
- Experience with gap analysis, TOM design and business readiness.
- Fluency in process modelling tools and notation such as BPMN, Visio or Signavio.
Nice to have: prepaid or e-money experience, and exposure to KYC/identity verification platforms.
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Senior Business Process Management Consultant in Slough employer: Northreach
Join a dynamic biotechnology company that values innovation and collaboration, offering a supportive work culture where your contributions directly impact groundbreaking research and development. With a focus on employee growth, you will have opportunities to enhance your skills in contract management while working alongside talented scientific teams in a vibrant location. Enjoy the unique advantage of being part of a rapidly expanding sector, where your role as Contracts Manager will be both meaningful and rewarding.
