Senior Performance Analyst in Reading

Northreach is a dynamic recruitment agency that connects businesses with top talent in financial services, lending, and digital sectors. We specialise in providing a seamless recruitment experience for clients and candidates, fostering innovation and professional growth. We are partnering with a large and well-established financial services organisation based in the Thames Valley who are looking for a Senior Performance Analyst to join their team. This team is responsible for analysing large volumes of customer data and looking for patterns and trends in customer behaviour to ensure that the business makes the right commercial decisions based on real data.

Key Responsibilities

• To provide in-depth analysis of business performance, make recommendations for change and develop strategies to positively impact commercial success.
• Pricing and margin management for all products across physical and direct sales channels.
• Provide data relating to payment performance across digital channels.
• Reporting of all aspects of customer behaviour.
• Calculating and reporting profitability of prepaid card lifetime value / Churn analysis.
• Develop and deliver robust and meaningful monthly and ad hoc management information, including variance and trend analysis.
• Maintain retail pricing models for all products.
• Provide monthly usage data and trend analysis.
• Support internal teams by providing data including usage & payments information.
• Control the movement of pricing and margin as approved by the trading committee.
• Monitor, report and make recommendations on pricing changes to support the product & sales team goals.
• Produce service level MI and performance analysis.
• Coach, lead and develop the product & pricing analysts.
• Monitoring and reporting of 1st line risks to the business.
• Monitoring and reporting of payment processing data.
• Support role for business areas.
• Enhance reporting capabilities across the product team.
• Automating reports and tasks where possible.

Essential skills/experience

• Excellent analytical skills, with the ability to transform in-depth research into business strategy.
• Experience working in financial services.
• Commercially astute with a track record of delivering results that impact the bottom line.
• Experienced in financial analysis and appraisal, activity-based costing, marginal costing.
• Excellent computer skills, in particular MS Excel, Access, Power BI, SQL and experience of business intelligence software.
• Experience in Python programming.
• Excellent written and numerical presentation and communication skills.
• Analytical Approach: Be able to identify, challenge and simplify business processes.
• Impact and Influence: Be able to operate within all areas of the business to influence decisions to ensure that changes required are implemented.
• Organisation & Planning: Ability to plan and deliver, meeting time and budget requirements.
• Promotes Improvement: Proactively identify, highlight and suggest solutions to issues.
• Teamwork: Work effectively across the organisation whilst building relationships both internally and externally.

You must have full right to work in the UK. This role is hybrid working and would require 2-3 days pw in their offices in Slough/Reading.

Northreach is an equal opportunity employer and we do not discriminate against any employee or applicant for employment based on race, colour, religion, sex, national origin, disability, or age. We are committed to promoting diversity, equity, and inclusion in the workplace and hiring practices, therefore only partner with businesses that promote DEI. We strive to create a welcoming and inclusive environment for all employees.