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For Companies At a Glance
- Tasks: Lead operations and ensure exceptional service delivery while driving strategic objectives.
- Company: Dynamic recruitment agency partnering with a scaling FinTech lender.
- Benefits: Hybrid working, competitive salary, and a focus on professional growth.
- Why this job: Join a fast-paced environment and make a real impact in the FinTech sector.
- Qualifications: Experience in start-up FinTech and strong leadership skills required.
- Other info: Embrace a culture of collaboration, ownership, and autonomy.
The predicted salary is between 43200 - 72000 £ per year.
Northreach is a dynamic recruitment agency that connects businesses with top talent in financial services, lending, and digital sectors. We specialise in providing a seamless recruitment experience for clients and candidates, fostering innovation and professional growth.
We are partnering with a FinTech lender who are looking for a Head of Operations to join their scaling team to work alongside the CEO and senior management to translate business strategy into execution.
The day to day
The primary responsibility will be to maintain excellence in day to day delivery for the Operations Team, leading from the front and delivering exceptional service to customers. You will have full oversight of Credit Risk, Customer Service, Growth and Finance as well as external partners. Reporting to and partnering with the CEO and Founder you will also be involved in strategic objectives and project delivery ranging from process improvement and efficiency to system changes and regulatory compliance.
Responsibilities
- Day to day leadership and management of all operational teams
- Motivating and developing the team
- Defining hiring plans and performance management frameworks
- Driving culture – collaboration, ownership and autonomy are key pillars of company culture
- Maintaining excellence internally and externally
- Working with external partners, investors, regulators and suppliers
- Ensure compliance with FCA regulation including AML/KYC, GDPR and Consumer Duty
- Key part of Senior Management team
What you need to be successful
This role is a mixture of hands on doing and strategic leadership. You will need to have a delivery focussed mindset and be comfortable diving in with sleeves rolled up to get things done!
- Experience working in a start-up Fintech environment
- Experience working in a scaling organisation – employees, customers and financially
- Comfortable working in a fast paced ever changing environment
- Project delivery experience – process improvement, regulatory, technology
- Ability to translate commercial and business strategy into actionable operational objectives
- Experience working in a regulated financial services environment – strong preference for lending experience
This role is hybrid working with a minimum of 2 days per week in their offices in Central London.
Northreach is an equal opportunity employer and we do not discriminate against any employee or applicant for employment based on race, colour, religion, sex, national origin, disability, or age. We are committed to promoting diversity, equity, and inclusion in the workplace and hiring practices, therefore only partner with businesses that promote DEI. We strive to create a welcoming and inclusive environment for all employees.
Head of Operations in London employer: Northreach
Contact Detail:
Northreach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in London
✨Tip Number 1
Network like a pro! Reach out to people in the FinTech space, especially those who work at companies you admire. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you show them you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it super easy for you to showcase your skills and experience. Plus, it shows you’re genuinely interested in joining our team at Northreach.
We think you need these skills to ace Head of Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of Operations role. Highlight your experience in operational leadership, especially in FinTech or scaling organisations. We want to see how you’ve driven culture and excellence in your previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've translated business strategy into actionable objectives and improved processes in your past positions.
Showcase Your Leadership Style: In your application, let us know how you motivate and develop teams. We’re looking for someone who can lead from the front, so share stories that demonstrate your hands-on approach and ability to foster collaboration and ownership within a team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our platform!
How to prepare for a job interview at Northreach
✨Know Your Operations Inside Out
Make sure you understand the key operational areas mentioned in the job description, like Credit Risk and Customer Service. Brush up on your knowledge of regulatory compliance, especially FCA regulations, as this will show you're serious about the role.
✨Showcase Your Leadership Style
Be prepared to discuss how you motivate and develop teams. Think of specific examples where you've driven culture and collaboration in previous roles. This is crucial for a Head of Operations position, so make it personal and relatable.
✨Demonstrate Your Strategic Mindset
Think about how you've translated business strategies into actionable objectives in the past. Be ready to share examples of process improvements or project deliveries that had a significant impact on your previous organisations.
✨Embrace the Start-Up Spirit
Since this role is in a scaling FinTech environment, highlight your experience in fast-paced settings. Share stories that illustrate your hands-on approach and adaptability, showing that you're not afraid to roll up your sleeves and get involved.
