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- Tasks: Provide premium support to VIP customers, resolving queries and building relationships.
- Company: Dynamic recruitment agency connecting talent with top tech brands.
- Benefits: Career development opportunities and exposure to innovative technology products.
- Why this job: Join a fast-paced environment where your customer service skills make a real impact.
- Qualifications: Passion for tech, strong communication skills, and previous customer service experience preferred.
- Other info: Collaborative, multicultural team focused on delivering exceptional customer experiences.
The predicted salary is between 36000 - 60000 £ per year.
Northreach is a dynamic recruitment agency that connects businesses with top talent in financial services, fintech, and digital sectors. We specialize in providing a seamless recruitment experience for clients and candidates, fostering innovation and professional growth.
The opportunity involves supporting a global consumer technology brand in the search for a VIP Customer Support Agent to deliver premium, high-touch service to valued customers. This role goes beyond standard customer support, focusing on building trusted relationships while resolving technical and product-related queries.
You will work in a fast-moving, international environment where empathy, communication, and problem-solving are just as important as technical understanding. The role suits someone passionate about technology and motivated by delivering exceptional customer experiences.
Responsibilities- Act as the main point of contact for VIP customers, providing professional and personalised support
- Manage enquiries across multiple channels including phone, email, and chat
- Guide customers through device features and product functionality
- Troubleshoot product and usage issues, delivering efficient resolutions
- Collaborate with internal technical, logistics, and product teams to resolve complex cases
- Capture customer feedback and share insights to support service and product improvements
- Support wider customer service functions during peak periods when required
- Represent the brand professionally, ensuring a premium customer experience at all times
- Passion for customer service and interest in consumer technology or smart devices
- Clear and confident communication skills in English, both written and spoken
- Previous experience in customer service, hospitality, or client-facing roles preferred
- Calm, patient, and solutions-focused approach when handling complex issues
- Strong empathy and ability to build trust with customers
- Good organisational skills and ability to multitask in a fast-paced environment
- Experience supporting premium or technology brands is advantageous
- Opportunity to work with innovative consumer technology products
- Exposure to a global, fast-growing technology brand
- Collaborative and multicultural working environment
- Career development opportunities within customer experience and technical support functions
- Role where customer impact and service quality are highly valued
Interested candidates are encouraged to apply via Northreach for a confidential discussion.
Customer Support Specialist in London employer: Northreach
Contact Detail:
Northreach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Northreach or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tricky situations with VIP customers. We want you to show off your problem-solving skills and empathy!
✨Tip Number 3
Show your passion for technology! Be ready to discuss your favourite gadgets or apps and how they enhance customer experiences. This will demonstrate your enthusiasm and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Specialist in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and technology right from the start. Mention any relevant experiences that highlight your love for helping others and your interest in smart devices.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how you fit into our dynamic team at Northreach!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to demonstrate your communication skills, as this is key for a Customer Support Specialist role.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Northreach
✨Know Your Stuff
Make sure you brush up on the latest consumer technology trends and products. Familiarise yourself with the brand's offerings and be ready to discuss how you can help VIP customers navigate their features.
✨Showcase Your Empathy
During the interview, highlight your ability to connect with customers. Share examples of how you've built trust and resolved issues in previous roles, as this is key for a Customer Support Specialist.
✨Practice Your Communication Skills
Since clear communication is crucial, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with discussing technical issues in an easy-to-understand way.
✨Demonstrate Problem-Solving Abilities
Be prepared to tackle hypothetical scenarios during the interview. Think about how you would approach complex customer queries and showcase your calm, solutions-focused mindset.
