At a Glance
- Tasks: Manage and service loans, ensuring smooth processes and client satisfaction.
- Company: Dynamic financial services organisation focused on collaboration and growth.
- Benefits: Competitive salary, flexible working, generous leave, and career development opportunities.
- Other info: Hybrid working model with a supportive culture and wellbeing initiatives.
- Why this job: Join a team that values your input and helps you grow in the financial sector.
- Qualifications: Strong admin skills, relationship management experience, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and detail-oriented Loan Administrator to join a growing financial services organisation. Working as part of a collaborative and high-performing team, you will be responsible for managing and servicing a portfolio of loans throughout their lifecycle, ensuring key milestones are met and supporting successful loan redemption.
This is an excellent opportunity for an individual with strong administrative, relationship management, and organisational skills who thrives in a fast-paced environment and enjoys building positive relationships with clients and stakeholders.
Key Responsibilities- Set up and administer new and existing loan cases, including issuing introductory communications to borrowers.
- Maintain accurate electronic records, ensuring all required documentation and correspondence is correctly filed.
- Monitor loan performance throughout the term and identify potential risks that could impact repayment.
- Conduct periodic reviews and searches on active loans.
- Track key milestones, events, and loan conditions, ensuring all obligations are met.
- Monitor interest payment schedules, record payments, and follow up on any outstanding amounts.
- Identify loans that may exceed agreed terms and identify concerns with recommended actions.
- Manage breaches of loan conditions and support the implementation of appropriate remedial measures.
- Welcome new customers and act as a key point of contact throughout the loan lifecycle.
- Respond to customer enquiries and provide a high standard of service.
- Build and maintain strong relationships with clients, professional partners, and internal stakeholders.
- Coordinate appointments with external specialists and review reports to identify potential risks or required actions.
- Liaise with legal representatives and other third parties to support loan repayment and redemption processes.
- Prepare and distribute redemption statements and related documentation.
- Strong administrative and organisational skills with excellent attention to detail.
- Confident communicator with the ability to build relationships across a range of stakeholders.
- Strong Microsoft Office skills, particularly Excel, and the ability to learn new systems quickly.
- Analytical mindset with the ability to identify issues and propose solutions.
- Customer-focused approach with a commitment to delivering an excellent client experience.
- Ability to work effectively both independently and as part of a team.
- Adaptable, proactive, and comfortable working in a fast-paced environment.
- Previous experience within financial services, lending, banking, or a related sector.
- Experience managing customer accounts, portfolios, or regulated financial products.
- Relationship management or client servicing experience.
- Experience working within a dynamic and growing organisation.
- Hybrid working model combining office and home-based working. Based in North Liverpool.
- Flexibility to attend the office on additional days when required, with reasonable notice.
- Occasional travel and attendance at business events may be required.
- Competitive salary with regular salary reviews.
- Performance-related bonus opportunities.
- Flexible and hybrid working arrangements.
- Flexible start and finish times.
- Generous annual leave entitlement, increasing with service.
- Additional leave for key life events.
- Option to buy or sell annual leave.
- Life assurance, income protection, and healthcare benefits.
- Enhanced family-friendly policies.
- Long-service recognition awards.
- Wellbeing initiatives and dedicated mental health support.
- Employee benefits and rewards platform.
- Ongoing learning, development, and career progression opportunities through a dedicated training academy.
You must have full right to work in the UK. You will be required to work on site at company offices located in North Liverpool.
You'll be joining a business that values collaboration, continuous improvement, and exceptional customer service. This role offers the opportunity to develop your expertise within financial services while making a meaningful contribution to both client outcomes and business success.
Loan Administrator in Liverpool employer: Northreach
Join a dynamic financial services organisation in North Liverpool that prioritises collaboration and exceptional customer service. As a Loan Administrator, you'll benefit from a flexible hybrid working model, competitive salary with performance-related bonuses, and ample opportunities for professional growth through our dedicated training academy. Our supportive work culture, generous leave policies, and wellbeing initiatives make this an excellent place to build your career while making a meaningful impact.
