At a Glance
- Tasks: Manage customer accounts in arrears and negotiate sustainable repayment solutions.
- Company: Join a dynamic FinTech lender known for exceptional customer care.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Work in a supportive team environment with clear performance targets.
- Why this job: Make a real difference by helping customers achieve positive financial outcomes.
- Qualifications: Strong communication and negotiation skills; experience in collections or customer service.
The predicted salary is between 36000 - 44000 £ per year.
Northreach is a dynamic recruitment agency that connects businesses with top talent in financial services, lending, and digital sectors.
We specialise in providing a seamless recruitment experience for clients and candidates, fostering innovation and professional growth.
We are partnering with a Fin Tech lender who provide unsecured personal loans to retail customers.
They operate within the responsible lending space and are renowned for providing a high level of customer care.
They are in a sustained period of growth and will be increasing their loan portfolio over the next 12-24 months and as such are looking for a Collections Agent to join their team.
About the Role
We are looking for a motivated and customer-focused Collections Agent to join our growing team.
This role is responsible for managing customer accounts in arrears, supporting customers to find sustainable repayment solutions, and helping to minimise financial losses while delivering excellent customer service.
The ideal candidate will be confident communicating with customers, able to handle sensitive conversations professionally, and committed to achieving positive outcomes for both the customer and the business.
Key Responsibilities
- Contact customers regarding overdue accounts via telephone, email, and written correspondence and working to company KPI's.
- Assess customers' financial circumstances and identify appropriate repayment solutions.
- Negotiate affordable repayment arrangements in line with company policies and regulatory requirements.
- Maintain accurate and up-to-date customer records across internal systems.
- Monitor repayment plans and follow up on missed or overdue payments.
- Identify vulnerable customers and provide appropriate support, escalating to the internal specialist where necessary.
- Resolve customer queries efficiently and professionally.
- Work towards individual and team performance targets, including quality, productivity, and collections performance.
- Ensure all activities comply with FCA regulations, Consumer Duty principles, company procedures, and relevant legislation.
- Liaise with internal departments and external partners where required to resolve customer issues.
About You
You will be an excellent communicator with strong negotiation skills and a genuine desire to help customers achieve positive financial outcomes.
- Previous experience in collections, recoveries, credit control, customer service, or a similar telephone-based role.
- Experience working within financial services.
- Excellent verbal and written communication skills.
- Strong negotiation and problem-solving abilities.
- Knowledge of FCA regulations and Consumer Duty.
- Ability to remain calm and professional during difficult conversations.
- Good attention to detail and organisational skills.
- Competent using Microsoft Office and CRM or case management systems.
- Ability to work independently while contributing positively to a team environment.
- Understanding of vulnerability and affordability assessments.
- Experience working towards performance or KPI targets.
- Experience of retail/B2C lending
- You must have full right to work in the UK
- This role is hybrid working with 2 days pw in their offices in the city of London
- You will work a shift pattern Mon-Fr between 8am and 7pm
- #J-18808-Ljbffr
Collections Agent employer: Northreach
Join a dynamic financial services organisation in North Liverpool that prioritises collaboration and employee growth. With a strong focus on exceptional customer service, we offer flexible working arrangements, competitive salaries, and comprehensive benefits, including generous annual leave and ongoing training opportunities. This is an excellent environment for those looking to thrive in a fast-paced setting while building meaningful relationships with clients and stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Agent
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Northreach. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Agent
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Northreach.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Northreach's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Northreach
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Northreach.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Northreach will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Northreach employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
