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- Tasks: Lead operations and ensure exceptional service delivery in a dynamic FinTech environment.
- Company: Northreach, a vibrant recruitment agency connecting top talent with innovative businesses.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Join a scaling team and make a real impact on operational excellence and company culture.
- Qualifications: Experience in FinTech, strong leadership skills, and a hands-on approach to problem-solving.
- Other info: Be part of a diverse and inclusive workplace that values collaboration and innovation.
The predicted salary is between 43200 - 72000 £ per year.
The company Northreach is a dynamic recruitment agency that connects businesses with top talent in financial services, lending, and digital sectors. We specialise in providing a seamless recruitment experience for clients and candidates, fostering innovation and professional growth.
We are partnering with a FinTech lender who are looking for a Head of Operations to join their scaling team to work alongside the CEO and senior management to translate business strategy into execution.
The primary responsibility will be to maintain excellence in day to day delivery for the Operations Team, leading from the front and delivering exceptional service to customers. You will have full oversight of Credit Risk, Customer Service, Growth and Finance as well as external partners. Reporting to and partnering with the CEO and Founder you will also be involved in strategic objectives and project delivery ranging from process improvement and efficiency to system changes and regulatory compliance.
Responsibilities- Day to day leadership and management of all operational teams
- Motivating and developing the team
- Defining hiring plans and performance management frameworks
- Driving culture – collaboration, ownership and autonomy are key pillars of company culture
- Maintaining excellence internally and externally
- Working with external partners investors, regulators and suppliers
- Ensure compliance with FCA regulation inc AML/KYC, GDPR and Consumer Duty
- Key part of Senior Management team
This role is a mixture of hands on doing and strategic leadership. You will need to have a delivery focussed mindset and be comfortable diving in with sleeves rolled up to get things done!
- Experience working in a start-up Fintech environment <30HC>
- Experience working in a scaling organisation – employees, customers and financially
- Proven leadership capability
- Comfortable working in a fast paced ever changing environment
- Project delivery experience – process improvement, regulatory, technology
- Ability to translate commercial and business strategy into actionable operational objectives
- Experience working in a regulated financial services environment – strong preference for lending experience
This role is hybrid working with a minimum 2 days pw in their offices in Central London.
Northreach is an equal opportunity employer and we do not discriminate against any employee or applicant for employment based on race, colour, religion, sex, national origin, disability, or age. We are committed to promoting diversity, equity, and inclusion in the workplace and hiring practices, therefore only partner with business that promote DEI. We strive to create a welcoming and inclusive environment for all employees.
Head of Operations in City of London employer: Northreach
Contact Detail:
Northreach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the FinTech space, especially those who work at companies you admire. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams and driven results in past roles. This is key for a Head of Operations position!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Head of Operations in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of Operations role. Highlight your experience in operational leadership, especially in a FinTech or scaling environment. We want to see how you can translate business strategy into action!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for operations and how your skills align with our company culture. Don’t forget to mention your hands-on approach and experience in project delivery.
Showcase Your Leadership Style: In your application, let us know how you motivate and develop teams. We’re looking for someone who can lead from the front, so share examples of how you've fostered collaboration and ownership in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Northreach
✨Know the Company Inside Out
Before your interview, make sure you research Northreach and the FinTech lender thoroughly. Understand their mission, values, and recent developments in the financial services sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Head of Operations, you'll need to demonstrate your leadership capabilities. Prepare examples from your past experiences where you've successfully led teams, driven culture, or implemented process improvements. Be ready to discuss how you motivate and develop your team in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Think about situations where you've had to translate business strategy into actionable objectives, especially in a regulated environment. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's culture, the challenges they face in scaling operations, or how they measure success in this role. This shows that you're not just interested in the position but also in contributing to the company's growth.
