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- Tasks: Lead operations, ensuring excellence in service delivery and team management.
- Company: Join a dynamic FinTech recruitment agency with a strong market presence.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a fast-paced environment and make a real impact on strategic decisions.
- Qualifications: Experience in fintech operations and proven leadership skills required.
- Other info: Embrace a culture of collaboration, ownership, and diversity.
The predicted salary is between 72000 - 108000 £ per year.
Northreach is a dynamic recruitment agency that connects businesses with top talent in financial services, lending, and digital sectors. We specialise in providing a seamless recruitment experience for clients and candidates, fostering innovation and professional growth. We are partnering with an established and well-backed FinTech in B2C lending who are entering the scale-up phase of their journey. With a unique ethos and positioning in the market, they have a compelling proposition, cutting-edge tech stack, and an incredible team behind them (including the backing of a FinTech legend). With commercial and growth plans in place, they are poised to execute this strategy over the next 24 months and require a Chief Operating Officer to join them.
As COO, your primary responsibility will be to maintain excellence in day-to-day delivery for the Operations Team, leading from the front and delivering exceptional service to customers. You will have full oversight of Credit Risk, Customer Service, Growth, and Finance as well as external partners. Reporting to and partnering with the CEO and Founder, you will also be involved in strategic objectives and project delivery ranging from process improvement and efficiency to system changes and regulatory compliance.
Responsibilities:- Day-to-day leadership and management of all operational teams
- Motivating and developing the team
- Defining hiring plans and performance management frameworks
- Driving culture – collaboration, ownership, and autonomy are key pillars of company culture
- Maintaining excellence internally and externally
- Working with external partners, investors, regulators, and suppliers
- Ensuring compliance with FCA regulation including AML/KYC, GDPR, and Consumer Duty
- Key part of Senior Management team and involvement in strategic and commercial decision making
This role is a mixture of hands-on doing and strategic leadership. You will need to have a delivery-focused mindset and be comfortable diving in with sleeves rolled up to get things done!
- Experience working in a start-up/Fintech environment
- Proven leadership capability
- Comfortable working in a fast-paced ever-changing environment
- Project delivery experience – process improvement, regulatory, technology
- Ability to translate commercial and business strategy into actionable operational objectives
- Experience working in a regulated financial services environment
This role would suit candidates in an operational role in a fintech who have managed teams of 8+ who have the ability and desire to step into a more strategic role just as easily as a fully fledged COO or VP of ops who has a hands-on delivery ethos. This role is hybrid working with a minimum of 2 days per week in their offices in Aldgate.
Northreach is an equal opportunity employer and we do not discriminate against any employee or applicant for employment based on race, colour, religion, sex, national origin, disability, or age. We are committed to promoting diversity, equity, and inclusion in the workplace and hiring practices, therefore only partner with businesses that promote DEI. We strive to create a welcoming and inclusive environment for all employees.
Chief Operating Officer employer: Northreach
Contact Detail:
Northreach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operating Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space and let them know you're on the lookout for a COO role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company thoroughly. Understand their culture, values, and recent developments. This will help you tailor your responses and show them you’re genuinely interested in being part of their journey.
✨Tip Number 3
Showcase your leadership style! During interviews, share specific examples of how you've motivated teams and driven operational excellence. This is your chance to demonstrate that you can lead from the front and deliver exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Chief Operating Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Chief Operating Officer. Highlight your experience in operational leadership, especially in fintech or start-up environments. We want to see how your skills align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of your past achievements and how they relate to the strategic objectives we have at Northreach.
Showcase Your Leadership Style: As a COO, your leadership style is crucial. In your application, give us a glimpse into how you motivate and develop teams. We’re looking for someone who can drive culture and maintain excellence, so don’t hold back on sharing your approach!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Northreach
✨Know the Company Inside Out
Before your interview, dive deep into Northreach's mission, values, and recent achievements. Understanding their unique ethos and positioning in the market will help you align your answers with their goals and demonstrate genuine interest.
✨Showcase Your Leadership Style
As a COO, your leadership approach is crucial. Be ready to discuss specific examples of how you've motivated teams, driven culture, and managed performance. Highlight your hands-on experience in a fast-paced environment to show you're ready to roll up your sleeves.
✨Prepare for Strategic Discussions
Expect questions about translating commercial strategies into operational objectives. Think of past projects where you improved processes or ensured compliance, and be prepared to discuss how those experiences can benefit Northreach as they scale up.
✨Emphasise Compliance Knowledge
Given the regulatory nature of the role, brush up on FCA regulations, AML/KYC, and GDPR. Be ready to discuss how you've navigated these areas in previous roles, showcasing your ability to maintain excellence while ensuring compliance.
