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For Companies At a Glance
- Tasks: Handle customer calls and emails, manage complaints, and ensure high-quality service.
- Company: Growing tech-led organisation in Paddington with a dynamic team.
- Benefits: Earn £17 per hour with immediate start and stable office-based work.
- Why this job: Join a modern environment and make a real difference in customer service.
- Qualifications: Previous call centre experience and strong communication skills required.
- Other info: Perfect for those seeking a structured, performance-driven workplace.
The predicted salary is between 13 - 17 £ per hour.
We are recruiting for a growing, technology-led organisation expanding its Customer Service and Call Centre team in London.
This opportunity is ideal for candidates with previous call centre or contact centre experience, particularly those confident handling customer complaints and escalations in a structured, fast-paced environment.
The Role
- Handle inbound customer calls
- Respond to customer emails and digital enquiries
- Manage complaints and escalations professionally
- Take ownership of cases from start to resolution
- Update CRM systems and maintain accurate records
- Deliver consistent, high-quality customer service
This is a fully office-based role, working Monday to Friday in Paddington.
What We’re Looking For
- Previous experience in a call centre or contact centre
- Experience handling complaints or escalated customer issues
- Strong telephone manner
- Clear written communication skills
- Ability to remain calm and professional under pressure
- Comfortable working in a structured, performance-driven environment
- Available to start ASAP
Desirable Skills
- Experience in a high-volume contact centre
- Multi-channel support experience (phone, email, live chat, social media)
- Experience using CRM or ticketing systems
- Exposure to regulated or compliance-led environments
- Strong attention to detail and accurate data entry
What’s On Offer
- £17 per hour
- Immediate start
- Stable, office-based opportunity
- Modern, technology-driven business environment
If you have call centre experience and are looking for your next opportunity in a professional customer service team, apply today.
Call Centre Customer Service Advisor employer: Northreach
Contact Detail:
Northreach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to customer service and complaints handling. Think about specific examples from your past experiences that demonstrate your skills and how you’ve successfully resolved issues.
✨Tip Number 3
Dress the part! Even if it’s a call centre role, looking professional can make a great first impression. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Call Centre Customer Service Advisor
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous call centre or customer service experience. We want to see how you've handled complaints and escalations, so share specific examples that demonstrate your skills!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Tailor Your Application: Don’t just send a generic application! Tailor it to our job description by mentioning relevant skills and experiences that match what we’re looking for. This shows us you’re genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to receive your application, and it helps us keep everything organised. Plus, it shows you’re tech-savvy, which we love!
How to prepare for a job interview at Northreach
✨Know Your Stuff
Before the interview, brush up on your knowledge of the company and its services. Familiarise yourself with their approach to customer service and any recent news or updates. This will show that you're genuinely interested and prepared.
✨Showcase Your Experience
Be ready to discuss your previous call centre experience in detail. Prepare specific examples of how you've handled complaints or escalated issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Practice Your Communication Skills
Since this role requires a strong telephone manner and clear written communication, practice answering common interview questions out loud. You could even do a mock interview with a friend to get comfortable articulating your thoughts.
✨Stay Calm Under Pressure
The interview may include scenario-based questions to assess how you handle stress. Think of times when you've remained calm in challenging situations and be ready to share those experiences. This will demonstrate your ability to thrive in a fast-paced environment.
