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- Tasks: Support IT operations with installations, maintenance, and project work in a dynamic environment.
- Company: Join NorthMark Strategies, a leading investment firm focused on innovation and long-term value.
- Benefits: Enjoy comprehensive health coverage, generous pension scheme, and various lifestyle perks.
- Other info: Fast-paced environment with opportunities for professional growth and development.
- Why this job: Be part of a team that builds the future through technology and strategic insight.
- Qualifications: 2-4 years of IT support experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Company NorthMark Strategies is a leading investment firm, combining capital, innovation, and engineering to drive long-term value. Our mission is to build enduring businesses by operating complex businesses and backing breakthrough technologies. Our team combines intelligent risk-taking, operational excellence, exceptional talent, and world-class computing capacity to create shareholder value.
Our company offers a dynamic environment where individuals have the freedom to lead companies toward bold achievements by embracing innovation, leveraging technology, and fostering differentiated business strategies. Our values are Integrity, Ability, and Energy, and we aim to hire individuals who possess those qualities.
At NorthMark Strategies, we believe the future isn’t something to hope for - it’s something to build. We don’t just invest, we create, bringing together strategic insight and technical horsepower to deliver outcomes that endure.
The Position In this hands-on IT Facilities role, you will support the wider IT Team with activities ranging from routine checks to long term project work. The successful candidate will have a good understanding and keen interest in IT, working with the IT Operations/Support and Real Estate & Facilities Management (REFM) teams.
Responsibilities:
- Installation and maintenance of IT/AV kit around the estate
- Comms and Patch room work: racking equipment, patching devices, etc.
- Routine checks including: IT stock checks, basic network checks, AV/VC functionality, ensuring meeting rooms are fit for purpose etc.
- Ownership of AV spaces and managing the AV for events
- Managing and organising office spaces and store rooms
- Maintaining a hardware asset register
- Disposal of old equipment
- Assisting with various projects including upgrading IT hardware across the estate, setting up new offices/desks, executing large office moves and routine desk moves, installing Wi-Fi networks
Requirements:
- General 2-4 years of experience in a similar position providing IT support.
- Excellent team player with the ability to positively encourage and influence others.
- Ability to multi-task with strong attention to detail.
- Enjoy working in a fast-paced, agile environment and resolve unplanned incidents quickly.
- Outstanding communication skills, including the ability to effectively present information in both technical and non-technical terms.
- Strong customer service focus for both technical and non-technical organisation team members.
- Ability to maintain a professional service level.
- Travel in the United Kingdom for multiple day projects involving facilities builds, renovations/infrastructure technology upgrades, group desk relocations, etc.
- Technical IT troubleshooting skills: ability to critically think and solve problems independently until escalation may be required.
- Experience in setting up, maintaining, and troubleshooting office devices (Laptops, smartphones, printers, etc.) in a Microsoft 365 environment.
- Networking fundamentals – basic troubleshooting of connectivity on workstations and servers, preferably in a Cisco Meraki environment.
- Experience in videoconferencing solutions and end-user support (Teams, Webex, etc.)
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
Benefits & Perks
- Comprehensive Health Coverage: Private medical and dental insurance through Bupa UK
- Extra Support: Access to a Health Cash Scheme for everyday healthcare needs
- Pension Scheme: A generous 9% non-contributory pension scheme
- Various wellbeing and lifestyle benefits: Such as gym memberships through Gymflex & Wellhub, discounts, backup care, fertility and family planning benefits and more
- Various Loan Schemes: Cycle to Work, Cycle Scheme, Technology Loans, Season Ticket Loans and more.
- Risk Benefits: Life Assurance & Income Protection
- Annual Leave & Holidays: 27 days of holiday plus all UK bank holidays.
IT Facilities Analyst in London employer: NorthMark Strategies
Contact Detail:
NorthMark Strategies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Facilities Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current employees at NorthMark Strategies on LinkedIn. Ask them about their experiences and any tips they might have for landing the IT Facilities Analyst role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with IT support, AV systems, and networking fundamentals. We want to see that you can handle the hands-on aspects of the job!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to share examples of how you've tackled unexpected issues in fast-paced environments. We love candidates who can think on their feet and keep things running smoothly!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the NorthMark team. Let’s build the future together!
We think you need these skills to ace IT Facilities Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Facilities Analyst role. Highlight your technical troubleshooting skills and any relevant experience in IT support, as we want to see how you can contribute to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your values align with ours at NorthMark Strategies. Show us your enthusiasm for innovation and teamwork!
Showcase Your Communication Skills: Since this role involves working with both technical and non-technical teams, make sure to demonstrate your outstanding communication skills in your application. We want to know how you can effectively present information to different audiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at NorthMark Strategies
✨Know Your Tech
Make sure you brush up on your technical skills related to IT support and troubleshooting. Familiarise yourself with the tools and technologies mentioned in the job description, like Microsoft 365 and Cisco Meraki. Being able to discuss your hands-on experience with these systems will show that you're ready to hit the ground running.
✨Showcase Your Team Spirit
NorthMark Strategies values teamwork, so be prepared to share examples of how you've positively influenced your colleagues in past roles. Think of specific instances where your collaboration led to successful outcomes, especially in fast-paced environments. This will demonstrate that you embody their core values of Integrity, Ability, and Energy.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle unplanned incidents. Prepare by thinking through potential scenarios you might face in the role, such as troubleshooting a network issue or managing AV equipment for an event. Practising your responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, upcoming projects, or how they measure success in the IT Facilities Analyst position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.