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- Tasks: Provide technical support, troubleshoot issues, and maintain IT systems for a dynamic workplace.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy comprehensive health coverage, generous pension, and various lifestyle perks.
- Other info: Great opportunities for career growth and professional development in a collaborative environment.
- Why this job: Make a real difference by solving tech problems and supporting your colleagues.
- Qualifications: Experience in IT support, strong problem-solving skills, and knowledge of Windows and MacOS.
The predicted salary is between 30000 - 40000 £ per year.
The IT Support Engineer will be responsible for providing a broad range of technical support and expertise to resolve IT issues across the Williams estate. This role involves troubleshooting, problem resolution, and proactive maintenance across a range of IT systems and infrastructure within both office space and remotely.
The ideal candidate will have practical experience of supporting end users, managing Windows and MacOS endpoints and a broad range of IT infrastructure.
Responsibilities:- Desktop Support: Provide end-user support for hardware, software, and peripheral devices. Troubleshoot and resolve technical issues related to desktops, laptops and mobile devices. Install, configure, and maintain desktop operating systems and software applications.
- Audio Visual: Ownership of AV space and managing AV for events.
- System Administration: Administer and support M365, manage user account lifecycle, maintain groups and distribution lists.
- Printer Support: Configure, maintain, and troubleshoot printers, plotters, and other peripherals across departments. Liaise with external vendors for hardware repair or replacement as needed.
- Asset Management: Maintain accurate records of IT assets, including tracking hardware lifecycle, software licensing, and inventory audits. Assist in the decommissioning and secure disposal of outdated equipment.
- Hardware and Software Procurement: Assist in the procurement of IT hardware and software in line with organization standards. Work with vendors to ensure timely delivery and proper installation of IT equipment.
- Project Support: Contribute to IT projects such as office moves and system upgrades. Provide technical input and assist with rollout activities during project implementation.
- IT Security: Collaborate with the IT security team to implement and maintain security policies and procedures.
- User Training: Provide training and support to end-users on IT-related topics. Develop and distribute instructional materials to assist users in utilizing IT resources effectively.
- Documentation & Collaboration: Document configurations, procedures, and best practices. Share knowledge and experience to upskill the wider team and business. Stay up to date on emerging technology trends and promote the use of technology throughout the business. Collaborate with other IT teams to find solutions for recurring issues.
- Proven experience in a similar IT support role.
- Strong knowledge of desktop operating systems, software applications, and hardware components.
- Experience working with Active Directory, EntraID and M365.
- Excellent problem-solving and communication skills.
- Ability to work independently and collaboratively in a team-oriented environment.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
- A degree in Computer Science (or Equivalent) is desirable but not essential.
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
Benefits & Perks:- Comprehensive Health Coverage: Private medical and dental insurance through Bupa UK.
- Extra Support: Access to a Health Cash Scheme for everyday healthcare needs.
- Pension Scheme: A generous 9% non-contributory pension scheme.
- Various wellbeing and lifestyle benefits: Such as gym memberships through Gymflex & Wellhub, discounts, backup care, fertility and family planning benefits and more.
- Various Loan Schemes: Cycle to Work, Cycle Scheme, Technology Loans, Season Ticket Loans and more.
- Risk Benefits: Life Assurance & Income Protection.
- Annual Leave & Holidays: 27 days of holiday plus all UK bank holidays.
IT Support Engineer employer: NorthMark Strategies
Contact Detail:
NorthMark Strategies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any relevant certifications. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or explain technical concepts to non-techies. Confidence is key, so get comfortable with your answers!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows you're proactive and genuinely interested in the role.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows and MacOS, as well as any relevant certifications. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their troubleshooting prowess, so don’t hold back on sharing those success stories!
Keep It Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you get your key points across without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at NorthMark Strategies
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop operating systems, software applications, and hardware components. Be ready to discuss your hands-on experience with Windows and MacOS endpoints, as well as any troubleshooting you've done in the past.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT issues in previous roles. Think about times when you had to troubleshoot a tricky problem or support an end user effectively. This will demonstrate your ability to think on your feet and tackle challenges head-on.
✨Familiarise Yourself with M365 and Active Directory
Since this role involves administering M365 and managing user accounts, make sure you're comfortable discussing these platforms. Brush up on your knowledge of user account lifecycles and how to maintain groups and distribution lists, as this could come up during the interview.
✨Be Ready to Discuss Team Collaboration
This position requires working both independently and as part of a team. Prepare to talk about your experiences collaborating with other IT teams or departments. Highlight any projects where you contributed technical input or helped resolve recurring issues, showcasing your teamwork skills.