Application Engineer Manager in Letchworth

Northland Controls is seeking an experienced and collaborative Application Engineering Manager to lead our Application Engineering team in the EMEA region. Reporting to the Operations Manager, you will provide technical leadership, mentor a team of Application Engineers, and ensure the successful delivery of complex integrated security solutions for our global clients. This role combines people leadership, technical expertise, and operational management. You'll work closely with Project Management, Design, Commissioning, and Operations teams to deliver high-quality solutions while developing a high-performing engineering team and driving continuous improvement across the business.

If you're passionate about developing people, solving technical challenges, and delivering exceptional client outcomes, we'd love to hear from you.

What You'll Do

• Lead, mentor, and develop a team of Application Engineers, fostering a culture of accountability, collaboration, and continuous learning.
• Manage the day-to-day activities, scheduling, and resource planning of the Application Engineering team to support project delivery across the APAC region.
• Partner with Project Management, Design, and Operations teams to ensure customer requirements are understood and successfully delivered.
• Review customer requirements, contracts, and technical standards to ensure projects are delivered on time and in accordance with client expectations.
• Provide technical oversight for system engineering, application configuration, testing, commissioning, and system optimization.
• Support estimating activities by reviewing project requirements and providing application engineering estimates.
• Develop system architectures, server configurations, databases, applications, and services that meet customer specifications and industry best practices.
• Oversee system testing, commissioning, backups, maintenance, and performance optimization to ensure reliable system operation.
• Review Requests for Proposal (RFPs), Requests for Information (RFIs), and Requests for Quotation (RFQs), providing technical input to support successful project execution.
• Collaborate with cross-functional teams to develop Statements of Work and review project plans to identify risks and recommend improvements.
• Promote continuous improvement by identifying opportunities to enhance engineering processes, quality, productivity, and customer satisfaction.
• Ensure compliance with company Health & Safety policies and maintain a safe working environment for employees and customers.
• Support customer meetings, technical presentations, troubleshooting, and post-implementation support as required.

What We're Looking For

• Bachelor’s degree in computer science, Engineering, Information Technology, or a related field, or equivalent industry experience.
• Minimum of five years of experience managing technical teams with direct people leadership responsibilities.
• Strong background in integrated security systems, application engineering, or systems integration.
• Experience leading engineering teams responsible for enterprise-level technical projects.
• Strong understanding of server operating systems, databases, networking, and application configuration.
• Excellent project planning, resource management, and organizational skills.
• Strong analytical and problem-solving abilities with a focus on delivering practical solutions.
• Excellent communication and interpersonal skills with the ability to build strong relationships with customers and internal stakeholders.
• Demonstrated ability to coach, mentor, and develop technical professionals.
• Comfortable working in a fast-paced, multicultural, and global environment.

Leadership Responsibilities

• Lead workforce planning, recruitment, onboarding, and succession planning for the Application Engineering team.
• Conduct regular one-on-one meetings, performance reviews, and coaching conversations to support employee development.
• Approve timesheets, expense reports, and paid time off requests.
• Identify training and development opportunities to enhance both technical and leadership capabilities.
• Partner with global Professional Services leaders to promote technical consistency and best practices across regions.
• Collaborate with Service and Installation leadership to develop career pathways into the Application Engineering organization.
• Support business planning by monitoring team capacity, utilization, and future hiring needs.
• Foster a culture of continuous improvement, innovation, collaboration, and operational excellence.

Why Join Northland Controls?

At Northland Controls, you'll join a global team delivering innovative security solutions for some of the world's most recognized organizations. We believe in empowering our leaders to develop high-performing teams, drive innovation, and make a meaningful impact on our business and our customers.

About Northland Controls

Northland is a world-class global security integrator with offices in the United States, United Kingdom, Singapore, China and India. We specialize in design, build, integration, and management of high-end Lenel, Software House, S2 global enterprise security systems which include 6 out of 10 of the largest hi-tech companies in Silicon Valley.

We are responsible for single card reader installations in some of the most remote parts of the world, all the way through to the design, deployment and management of large enterprise systems managing up to 300 corporate offices in over 70 countries including datacenters and multi-faceted security operations centers.

With 250 highly trained professionals, all program management, project management, system design, system programming, testing and commissioning is carried out by Northland Controls experts to ensure we deliver the right solution, to the right standard, every time, anywhere in the world. In addition, Northland is supported by a network of over 100 in-country local service partners (LSPs) across the world who partner with Northland to deliver unparalleled world class services to our enterprise customers.

We are trusted to get the job done no matter what. Through word-of-mouth our elite list of customers has rewarded us with phenomenal growth from $1M to $70M in 10 years. To achieve this, we are always interested in the very best people who share our core values and beliefs and will “do whatever it takes” to enable our customers to realize their goals. We will take on difficult challenges regardless of where they may lead us, and we will always take the most honorable route to get there.

Our Mission

To be the most trusted and influential leader in the industry. By delivering exceptional services across the world, we are determined to continually surprise our customers, the industry and even ourselves while having fun.

Core Values

Be Honorable • Take on Challenges • Do Whatever it Takes • Our People • Have Fun

Northland provides a robust set of benefit plans including but not limited to medical, dental, vision, life insurance, retirement plan, wellness programs, quarterly bonus program and paid time off.

Northland Controls provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.