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- Tasks: Service and maintain security systems while troubleshooting and installing equipment.
- Company: Join a leading security solutions provider with a focus on teamwork.
- Benefits: Competitive pay, travel opportunities, and a supportive work environment.
- Why this job: Be the key player in ensuring client security systems run smoothly and efficiently.
- Qualifications: 4+ years in security installations and strong IT skills required.
- Other info: Dynamic role with opportunities for growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a skilled Service Technician to join our team. In this role, you will service, maintain, troubleshoot, and install complete security systems, including wiring, in line with client requirements and Northland Controls’ documented standards. This position requires technical expertise, strong communication skills, and the ability to work both independently and collaboratively. You will be a vital link in ensuring our clients’ systems run smoothly, safely, and efficiently.
Key Responsibilities
- Perform service calls, preventative maintenance, and routine inspections to identify, troubleshoot, and resolve system faults.
- Provide both phone and onsite technical support to clients and colleagues.
- Test equipment after installation/termination to ensure system performance.
- Accurately complete and log paperwork, including vehicle logs, timecards, and service requests.
- Maintain detailed records of customer requests, work performed, job numbers, and timelines.
- Report project status, delays, or changes to the Service Manager/Program Manager.
- Partner with Commissioning and Systems Engineers to resolve faults and ensure compliance.
- Support complete job closeout and turnover to the client and service department.
- Work in compliance with Northland’s Safety Manual to ensure safety at all times.
- Provide regular verbal and written updates to service operators, AEs, and relevant stakeholders.
- Liaise with assigned Application Engineers, vendors, local service partners, and GSOC for coordination.
- Support preventative maintenance activities by creating documentation, remotely assisting field technicians, and completing reports to closeout.
Experience and Skills
- Minimum 4 years of experience in security installations, servicing, or system design.
- Strong IT and networking knowledge.
- Hands-on experience with systems such as Lenel, CCure, and Genetec.
- Proven ability to lead third parties and coordinate with diverse stakeholders.
- Valid driver’s license.
- Strong problem-solving and troubleshooting skills.
- Ability to work independently and as part of a team.
- Excellent written and verbal communication.
- Highly organized with attention to detail.
- Customer-focused with outstanding service delivery.
Additional Information
- Travel: May be required based on client needs.
- Work Authorization: Must be authorized to work in country of employment.
Service Technician employer: NORTHLAND CONTROLS PTE. LTD.
Contact Detail:
NORTHLAND CONTROLS PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician
✨Tip Number 1
Network like a pro! Reach out to industry professionals on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Technician role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge of security systems. We recommend practising common interview questions and scenarios related to troubleshooting and system maintenance to show off your expertise.
✨Tip Number 3
Showcase your problem-solving skills during interviews. We want to hear about specific challenges you've faced in previous roles and how you resolved them. This will demonstrate your ability to handle the responsibilities of a Service Technician.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in security installations and servicing. We want to see how your skills match the role, so don’t be shy about showcasing your technical expertise and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Technician role. Share specific examples of your past experiences that align with our key responsibilities.
Show Off Your Communication Skills: Since strong communication is key in this role, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NORTHLAND CONTROLS PTE. LTD.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to security systems, especially those mentioned in the job description like Lenel, CCure, and Genetec. Be prepared to discuss your hands-on experience and how you've tackled troubleshooting in the past.
✨Show Off Your Communication Skills
Since this role requires strong communication, practice explaining complex technical concepts in simple terms. Think of examples where you've successfully communicated with clients or team members to resolve issues, as this will demonstrate your ability to work collaboratively.
✨Be Organised and Detail-Oriented
Bring a notepad or digital device to jot down important points during the interview. Highlight your organisational skills by discussing how you maintain detailed records and manage multiple tasks, such as service calls and paperwork, efficiently.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a system fault or a client complaint. Prepare some scenarios from your past experience where you successfully resolved issues, showcasing your problem-solving skills and customer focus.
