At a Glance
- Tasks: Lead and inspire a high-performing Service Desk team to achieve goals.
- Company: Join Northgate Vehicle Hire, a dynamic workplace focused on people and performance.
- Benefits: Enjoy a competitive salary, bonus, generous leave, and exclusive discounts.
- Other info: Diverse and inclusive culture with excellent career growth opportunities.
- Why this job: Make a real impact by developing talent and driving service excellence.
- Qualifications: Experience in team leadership with strong communication and problem-solving skills.
The predicted salary is between 28621 - 28621 £ per year.
Are you a motivated leader who thrives on developing people, driving performance, and delivering exceptional service? At Northgate Vehicle Hire we’re looking for a proactive and people-focused Team Leader to join our Service Desk Team.
What you will be doing:
- Leading and motivating a high-performing Service Desk team to ensure delivery on all KPIs and Service Levels.
- Monitoring performance, identifying improvements, and driving best practice for the team.
- Coaching, supporting, and developing team members to help them succeed.
- Resolving challenges quickly and effectively within a busy environment.
- Supporting operational efficiency and cost control across workshop operations.
- Building strong relationships across departments to achieve shared goals.
- Championing a culture of continuous improvement and customer excellence.
What’s in it for you?
- Salary - £28,621 plus quarterly bonus.
- Annual Leave - Start with 24 days, increasing to 26 days with service, plus public holidays and an extra day’s leave to celebrate your birthday!
- Pension - Employer contributions of 5%.
- Financial Benefits - Free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers.
- Wellbeing & Lifestyle Services - Access to a colleague assistance programme with 24/7 GP service, mental health support, physiotherapy, cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan, and Travel Insurance.
- Motoring Benefits - Exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice, and offers discounts on shopping.
About you:
- Previous experience in a team leadership or supervisory role.
- A customer-first mindset with a commitment to service excellence.
- Strong attention to detail and the ability to maintain high levels of accuracy.
- Good IT skills, including Microsoft Office, and confidence learning new systems.
- Excellent communication and relationship-building skills.
- A proactive approach with the ability to solve problems and drive improvements.
- The ability to motivate, coach, and inspire a team in a fast-paced environment.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
Team Leader employer: Northgate Vehicle Hire
At Northgate Vehicle Hire, we pride ourselves on being an exceptional employer that values leadership and personal development. Located in Darlington, our vibrant work culture fosters collaboration and continuous improvement, offering generous benefits such as a competitive salary, extensive annual leave, and unique employee perks like vehicle leasing schemes. Join us to lead a dedicated team while enjoying opportunities for growth and a supportive environment that champions service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Northgate Vehicle Hire. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Northgate Vehicle Hire before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Northgate Vehicle Hire:Your cover letter is your chance to shine! Tell us why you want to work at Northgate Vehicle Hire specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Northgate Vehicle Hire!
How to prepare for a job interview at Northgate Vehicle Hire
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
