At a Glance
- Tasks: Be the vital link between customers and our workshop, ensuring smooth vehicle visits.
- Company: Join Northgate Vehicle Hire, the UK's leading vehicle rental specialists.
- Benefits: Enjoy a competitive salary, bonus scheme, and exclusive colleague discounts.
- Other info: Opportunities for career growth in a diverse and inclusive workplace.
- Why this job: Make a real impact in a fast-paced environment while delivering excellent customer service.
- Qualifications: Customer service skills and a logical, can-do attitude are essential.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
Location: Scunthorpe
Benefits: A superb range of Exclusive, Colleague only Benefits and Discounts
Salary: £28,734 pa + bonus up to £1,387 pa OTE
Weekly Hours: 42.5 hours / week
As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile. As a Service Advisor, you are the vital link between your customers and our workshop, ensuring their vehicles’ visit with us runs as effortlessly as we promise.
Life as a Service Advisor with Northgate Vehicle Hire:
- Our workshops are busy and fast-paced, and you are the oil that keeps the whole workshop running smoothly.
- Customer care always comes first, so confidently delivering great service with a smile is second nature.
- You will be responsible for booking in vehicles for maintenance and repairs, liaising with your workshop team to schedule work, updating customers on progress, and ensuring the correct approvals are in place for the work carried out.
- Your Technicians rely on you to plan their day and keep the workshop running efficiently, so an understanding of the motor trade or car dealerships would certainly help get you off to a flying start.
As a Workshop Administrator with Northgate Vehicle Hire, we offer:
- A fantastic quarterly bonus scheme (up to £1,387 pa OTE)
- Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year.
- Public holidays and an extra day off to celebrate your birthday.
- Free life assurance (2x your salary).
- Well-being services (incl. 24/7 GP service, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance).
- Discounted, flexible Gym memberships.
- Exclusive colleague-only vehicle-leasing schemes.
- Pension & save-as-you-earn share scheme.
- Access to a huge range of retailer discounts and cashback deals through our Benefits App.
- Wagestream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay.
With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
Service Advisor in Scunthorpe employer: Northgate Vehicle Hire
Northgate Vehicle Hire is an excellent employer that fosters a dynamic work culture focused on innovation and collaboration. With competitive salaries, attractive commission schemes, and the provision of a company car, employees are well-supported in their roles. The company also prioritises employee growth opportunities, ensuring that team members can develop their skills while contributing to meaningful business objectives in the vibrant Reading area.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Scunthorpe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Northgate Vehicle Hire. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Northgate Vehicle Hire before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Scunthorpe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Northgate Vehicle Hire:Your cover letter is your chance to shine! Tell us why you want to work at Northgate Vehicle Hire specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Northgate Vehicle Hire!
How to prepare for a job interview at Northgate Vehicle Hire
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
